Hotel Manager

SUMMARY:
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POSITION INFO:
DivisionCape Cadogan Business UnitManagement Minimum experienceNot Applicable Company primary industryHospitality Job functional areaManagement Job Description This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch. If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. KEY RESPONSIBILITIES Strategic & Operational Leadership · Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals. · Align operational goals with brand positioning, guest experience targets, and financial objectives. · Lead cross-functional coordination between hotel and restaurant operations. · Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market. · Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards · Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints. · Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity. · Maintain brand-aligned design, ambiance, and experiential offerings. · Benchmark against industry trends and competitor offerings to maintain innovative service standards. · Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement · Develop, manage, and report on property-level budgets and forecasts. · Control costs, optimise profitability, and manage P&L for both entities. · Support procurement negotiations to achieve favourable property and group-level agreements. · Approve purchasing and capital expenditure in line with company policy. Team Leadership, Succession & Culture · Recruit, onboard, and manage key personnel across the hotel and restaurant. · Conduct monthly departmental meetings and one-on-one sessions with all direct reports. · Champion a culture of accountability, innovation, and service excellence. · Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning. · Step in temporarily during vacancies in key roles to ensure operational continuity. · Facilitate staff development and identify high-potential talent for future leadership roles · Support cross-property training and coordinate with external trainers as needed. Sales, Marketing & Revenue Generation · Collaborate with the central sales and marketing team to drive direct bookings and foot traffic. · Support event sales, brand partnerships, and guest engagement initiatives. · Monitor pricing, packages, and promotions to maintain competitiveness. · Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning. Compliance, Community & Standards · Ensure compliance with labour legislation, health and safety, and food safety regulations. · Oversee maintenance and hygiene standards across hotel and restaurant facilities. · Implement SOPs and quality control audits across departments. · Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding. Neighbourhood Engagement · Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders. · Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community. · Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration. · Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand. · Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image. REQUIRED SKILLS AND EXPERIENCE · Diploma or Degree in Hospitality Management or Business Administration · Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership · Proven track record in luxury boutique hotels and/or fine dining environments · Deep understanding of Cape Town’s tourism and culinary market · Familiarity with PMS, POS, and revenue management systems · Valid driver’s license and ability to work flexible hours, including weekends · Strategic thinking with hands-on operational ability · Strong financial literacy and commercial acumen · Guest-centric mindset with luxury service orientation · Leadership, motivation, and people development skills · Calm and solution-driven under pressure · Excellent verbal and written communication · High emotional intelligence and stakeholder engagement capability MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION · Excellent attention to detail. · Guest focus philosophy, living the MORE brand and driving the MORE experience. · Excellent communication skills (written and verbal), practicing honest communication. · Team player with positive attitude, enthusiasm, and emotional control. · Excellent time management and self-discipline, interpersonal & solution seeking skills. · Proactive, use initiative and creative flair when required. · Committed and loyal, adaptable, and flexible. · Must work accurately under pressure. · People skills – tolerance, patience, and care, ability to receive constructive feedback openly