IT Support Technician
Full-time
Fusion Personnel
Minimum Requirements:
- Matric, with an IT qualification, diploma or degree preferred.
- Minimum 5 years’ experience in IT support or systems administration.
- Experience in a multi-user business environment.
- Strong knowledge of Microsoft 365, Windows, Active Directory, Azure and network troubleshooting.
- Working knowledge of TCP/IP, DNS, DHCP, cybersecurity, backups, remote support tools and cloud technologies.
- Experience with ERP or business management systems advantageous.
- Knowledge of accounting packages, preferably SAP, beneficial.
- Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues.
- Administer user accounts, access permissions, onboarding and offboarding.
- Install, configure and maintain computers, laptops, printers, mobile devices, networking equipment, VoIP and CCTV systems.
- Monitor and maintain LAN, WAN, Wi-Fi, VPN and internet connectivity.
- Support and administer Microsoft 365, ERP, accounting, CRM, inventory and warehouse systems, and other business applications.
- Maintain cybersecurity controls, antivirus, firewalls, access policies and POPIA compliance.
- Manage data backups, disaster recovery procedures and recovery testing.
- Maintain IT asset registers, software licences, system documentation and IT policies.
- Liaise with external IT service providers, software vendors and hardware suppliers.
- Assist with IT projects, system implementations, upgrades, cloud migrations and hardware rollouts.
Vacancy posted 2 days ago
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