Receptionist - Switchboard Operator

A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.Introduction Pepkor Lifestyle is seeking a Switchboard Operator who will serve as the first point of contact for our organisation. This role primarily focuses on managing incoming calls and ensuring a friendly and efficient front-desk experience, contributing to overall customer satisfaction and communication flow within the company. Job Description To ensure all receptionist responsibilities are completed with high quality and delivered timeously in a customer centric manner. Key Responsibilities Receive and respond to incoming calls and reroute effectively where required. Provide Reception services through serving visitors by greeting, welcoming, directing and announcing them appropriately. Perform additional clerical receptionist duties when required. Deal with customers in a customer centric manner. Effective Self-management and teamwork. Maintain the switchboard and ensure it operates effectively, troubleshooting any issues that arise. Handle inquiries and resolve issues, ensuring a positive experience for all callers and visitors. Manage scheduling and meeting rooms for staff, coordinating effectively to optimise workflow. Maintain a tidy and organised reception area, ensuring it is welcoming at all times. Collaborate with other administrative staff to support various operational needs. Preferred Qualifications Grade 12 2-3 years Switchboard and Receptionist experience Experience in a corporate or professional services environment is advantageous. Basic knowledge of operation of telecommunications systems. Familiarity with CRM systems or similar tools to streamline customer interactions. Additional language skills are a plus, enhancing communication with diverse clients and visitors. Requirements Proven experience in a receptionist or switchboard operator role, demonstrating excellent communication skills. Strong proficiency in using multi-line phone systems and office software Exceptional customer service skills with a friendly, professional demeanor. Ability to multitask and manage time effectively in a busy environment. Strong organisational skills and attention to detail, capable of maintaining accurate records. Strong verbal and written communication Strong Verbal comprehension Active Listening skills Self-management Customer Service Orientation Ability to build relationships Problem solving Query handling Telephone etiquette Ability to work under pressure Professionalism Closing Date 17 August 2026