HRD Practitioner: Funeral Service (Centurion)

Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution. Description We are seeking a results-driven HRD Practitioner with good communication skills to facilitate funeral courses, conduct assessment, moderation and quality assurance for Funeral Agents. You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

Facilitate distance learning for newly appointed Assistant Representatives (Theoretical and Functional Training) Present funeral courses such as Coffining, Embalming, Funeral Arrangement, Practical Care, etc., to all the Funeral Agents to enhance and maintain the standard operating procedures. Receive list of newly appointed Assistant Representative (AR) who will undergo the distance-learning programme. Record the list on the Funeral database Send the distance-learning file to the Assistant Funeral Agents with assignment submission deadlines. Explain the Distance Learning process and expectations thereof to the newly appointed (AFAs). Keep track of formative assessment for all Assistant Funeral Agents in training (6-month contract). Conduct training needs analysis to support AVBOB's Strategic Objectives Collect performance gaps information on an ongoing basis to identify potential developmental intervention of FS employees. Select the appropriate training interventions to close performance gaps identified of the FS employees. Develop learning material for FS employees Determine learning outcomes and essential embedded knowledge of learners. Research information, hold interviews with subject matter experts and other relevant media resources. Develop a full learning programme to support identified business objectives according to outcomes-based principles that are in line with QCTO/SAQA requirements. Develop learning content, facilitator guide, moderator guide and assessment instruments. Prepare the training environment to ensure conducive learning. Monitor training process and continually assess learners' progress through classroom assessments to aid learners to achieve learning objectives. Submit training report to all relevant stakeholders. Conduct Assessment Measure the impact of learning by applying different assessment methods. Measure performance improvement through feedback from line management. Follow up on the submission of workbooks and conduct remedial to ensure that learners are certified. Conduct Moderation Moderate 10% of POEs to ensure credibility, reliability and consistency. Utilise a moderation checklist to: Confirm special needs required. Assess appropriateness of tools without compromising quality standards. Upload learner results on the HR system within a month of submission. Administration Duties Provide inputs in compiling the annual training programme for the training interventions in Funeral Service. Prepare monthly training report. Participate in ad-hoc project meetings when required. Requirements Funeral NQF 5/6 qualification HRD or OD ETD Qualification or equal qualification in the HRD field on NQF Level 6. 3 Years practical facilitation experience in the funeral industry.

1. Year experience as an Assessor, Moderator and Facilitator.
2. Years Coaching / Mentoring Management.

Accredited Assessor. Accredited Moderator. Accredited Facilitator Computer Literacy in PowerPoint and MS Word. Course design and development. Knowledge of legislation including Basic Conditions of Employment Act, Act 75 of 1997, Labour Relations Act, Act 66 of 1995, Employment Equity Act, Skills Development Act and Skills Levy Act.