Technical Training Facilitator

Purpose of the Role:

The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects. This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities:

1. Technical & Practical Skills Facilitation

• Deliver instructor-led, hands-on workshops in key DIY disciplines such as:

• Tiling (wall and floor)

• Basic plumbing (tap, basin, toilet installations, leak repairs)

• Painting and surface preparation

• Building and bricklaying basics

• Installing shelves, curtain rails, TV brackets, etc.

• Use of hand tools and power tools safely and effectively

• Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

2. Course Design & Material Preparation

• Develop and refine practical training courses aligned with seasonal customer needs and product ranges.

• Create engaging training aids, manuals, step-by-step guides, and safety checklists.

• Ensure training content complies with health & safety standards and promotes best DIY practices.

3. Sales Integration & Product Knowledge

• Link technical training with product sales by teaching how to:

• Recommend appropriate tools, materials, and accessories for DIY tasks.

• Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).

• Offer after-sales support through knowledge of common DIY issues and solutions.

• Provide product demonstrations and train team members to replicate them confidently for customers.

4. Assessment & Certification

• Evaluate trainees’ practical competence through structured assessments, simulations, and observation.

• Offer internal certification upon successful completion of skills-based modules.

• Track participant performance and recommend further development as needed.

5. Store Team Development & Coaching

• Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.

• Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.

• Act as a technical mentor and role model within the Company .

6. Workshop & Training Facility Management

• Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.

• Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies:

• Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).

• Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.

• Ability to teach adult learners through physical demonstration, repetition, and practical feedback.

• Deep understanding of DIY customer needs and common challenges faced at home.

• A passion for teaching and developing others.