Shift Supervisor (3 Months Fixed Term Contract)

As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables us to support the best companies across the region and to create tangible and sustainable value for our clients by improving their workplace productivity offering them A WORKPLACE THAT WORKS FOR YOU.'? Tsebo Facilities Solutions is looking for a Shift Supervisor to supervise and coordinate all maintenance activities during the assigned shift, ensuring that hotel facilities, equipment, and services are fully operational, safe, and maintained to a high standard. The role supports operational continuity, compliance, and an exceptional guest experience through effective supervision, timely response, and quality control. Duties & Responsibilities Maintenance Operations Supervise and perform general maintenance across electrical, mechanical, plumbing, carpentry, civil, painting, kitchen, laundry, and air-conditioning systems Allocate, monitor, and close maintenance work orders using the PRAGMA system Ensure all work is completed according to priority, quality standards, and agreed response times Provide standby support and respond promptly to urgent or critical breakdowns Escalate critical failures immediately and provide regular progress updates until resolution Ensure accurate documentation and reporting of all maintenance activities Team Supervision Plan, assign, and oversee daily tasks for maintenance staff Monitor productivity and quality of workmanship Subcontractor Management Supervise on-site contractors in line with approved Scope of Work and SLAs Ensure contractors comply with site safety, security, and housekeeping standards Inspect and approve completed work before sign-off Preventative Maintenance Ensure preventative maintenance schedules and equipment registers are maintained Monitor contractor performance on preventative maintenance activities Ensure faults are resolved timeously and cost-effectively Training & Development Identify training and skills gaps within the maintenance team Conduct on-the-job coaching and performance assessments Recommend and motivate relevant technical, safety, and compliance training Reinforce service excellence and guest-focused behaviour Stock & Stores Control Request, collect, and manage spares and materials Maintain accurate stock records and issuing controls Participate in monthly stock takes Ensure stock variances remain below 1% Stakeholder & Client Relations Build effective working relationships with Hotel Building Managers and client teams Communicate clearly with the Contact Centre, Security, and Duty Management Ensure guest experience remains a priority at all times Skills and Competencies Sound knowledge of electrical, mechanical, plumbing, carpentry, and general maintenance Fault-finding and root cause analysis Safe use of hand and power tools Computer literacy (MS Office and maintenance systems) Qualifications Matric or NTC 3/4/5 (Technical or Skilled qualification) Minimum 3 - 4 years' hands-on experience in building, electrical, mechanical, or facilities maintenance Proven experience supervising technical or maintenance teams Hotel, resort, or large-site maintenance experience preferred