Monitoring Engineer

SUMMARY:
Datacentrix is looking a Monitoring Engineer to be based at our Midrand offices. The Monitoring Engineer will be responsible for ensuring systems, applications and infrastructure health, performance, and availability through effective monitoring solutions Opmanager and Site 24 .

POSITION INFO:
Experience and Qualification Required:

• Matric and Diploma in Information Technology or related field
• APP Manager, OpManager , SITE 24, PMP
• N+, A+, MCSE Certification
• CCNA
• Windows Server Support
• Network Support

• Ensure Best practices per device are set across all clients
• Dependency mappings are done correctly.
• Taking ownership of the Monitoring environment
• WAN/LAN Latency monitoring
• Daily tasks and routines
• Certificate application on Central server and probes
• Advise on where improvements can be made and assist with this.
• Best-known procedures / call logging, escalations.
• Guidance and advice on APPMAN and Site 24/7.
• Manage security solutions, for all monitoring tools.
• Ensure monitoring standards are by Customer Policy
• Maintain all Customers monitoring tools daily
• Administer and maintain monitoring rules and alerts.
• Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites.
• Ensure reliable network connectivity the networks are monitored
• Monitor all monitored devices and applications’ performance
• Perform capacity monitoring of all systems for customers.
• Real-time monitoring and analysis of all alerts
• Threshold-based monitoring for capacity and performance monitoring
• Monitor hardware failures and backups
• Ensure effective backups of configs for monitored systems
• Troubleshoot 1st line system issues before escalating to senior teams
• Create priority incidents, make follow-ups, and communicate the status to affected users