IT Support Technician
R 43,047 per monthTemporary
Recruite Agency
Our client in Alberton, Gauteng is looking for a IT Support Technician to administer server and network infrastructure. You will manage Windows and Linux servers, administer Active Directory and Exchange, monitor system performance and security, implement backup solutions, and ensure high availability of critical systems.
Responsibilities
System Maintenance & Support
- Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
- Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
- Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.
- Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
Collaboration & Agile Delivery
- Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.
- Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
Software Development & Architecture
- Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.
- Design, develop, and maintain scalable software applications using modern programming languages and frameworks, writing clean, well-documented, and testable code that adheres to established coding standards, design patterns, and SOLID principles.
Requirements
- Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
- A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.
- Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
- For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
- Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
- A commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices.
- Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.
Qualifications
National Diploma in Information Technology or Software DevelopmentVacancy posted 2 days ago
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