Retail Operations Coordinator

Step into a Retail Operations Coordinator role in George and make your mark across Western Cape. The team is hiring now and wants to hear from sharp, committed candidates.

About This Position

An experienced Retail Operations Coordinator is needed to support operations in George. The role forms part of how the business keeps its retail jobs portfolio strong in Western Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its George teams, and the new Retail Operations Coordinator will feel that from the first week.

Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in George much easier.

The Environment

The work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the George site adheres to the standards expected of a responsible South African employer.

A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Working in George

George continues to grow as an employment hub in Western Cape, with on the N2 corridor toward the Cape Winelands. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around George.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in George, Western Cape.

Many candidates already living within reach of George cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

Our Commitment to Transformation

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Western Cape, and recruitment is fair, transparent and aligned with the EE Act.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in George.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Western Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

A Typical Day

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you're cashing up, balancing reports and getting the store ready to do it all again tomorrow.

Importantly, the George office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in George.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

Key Responsibilities

• Conduct daily cash-ups and reconcile takings against the POS report
• Respond to customer queries, complaints and product returns
• Train new team members on store procedures and product knowledge
• Maintain visual merchandising standards on the sales floor
• Operate point-of-sale systems and process payments accurately
• Prepare daily, weekly and monthly sales reports for the store manager
• Up-sell and cross-sell products in line with branch sales targets
• Replenish stock and rotate displays in line with promotional cycles

Essential Criteria

• Strong verbal communication skills in English; second language an advantage
• Awareness of consumer protection and B-BBEE principles
• Numerate and accurate, with attention to detail on cash-ups
• Experience with stock counting and basic inventory principles
• Honest, dependable and security-aware in line with shrinkage controls
• Minimum of 1-2 years' experience in a customer-facing retail role

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.