Trade Quality Specialist
Full-time
Coca-Cola Beverages Africa
Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Trade Quality Specialist, to join the KZN & Eastern Cape team at CCBA.The role will report to the Trade Quality Lead.
CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.
Functional Capabilitie
- End-to-End Quality Management
- Trade Quality Surveillance
- Market Incident Management
- Consumer & Customer Complaint Handling Oversight
- Commercial and Supply Chain Collaboration
- QSE Risk Identification & Mitigation
- Regulatory & Brand Standard Compliance
- Data Analysis, Insights & Reporting
- Stakeholder Engagement & Governance
- Quality Communication & Issue Escalation
Key Outcomes
National Trade Quality Leadership
- Lead the execution and improvement of CCBSA’s Trade Quality Strategy across South Africa.
- Collaborate with plant quality teams, logistics, and commercial functions to ensure product quality is protected across distribution and trade environments.
- Monitor post-dispatch product performance, including storage, handling, shelf conditions, and returns.
Market Surveillance & Product Compliance
- Oversee periodic market surveys, quality audits, and trade visits to assess in-market product conditions.
- Analyze trade quality data and trends to identify systemic issues, risks, and areas for improvement.
- Ensure corrective and preventive actions (CAPA) are implemented by relevant teams.
Consumer and Customer Complaint Governance
- Provide oversight to the Consumer Care and Trade Complaint management process.
- Support resolution of escalated consumer issues and ensure timely response and closure.
- Lead root cause analysis and follow-up actions for critical and high-risk complaints.
Commercial & Regulatory Interface
- Serve as the primary quality liaison with commercial teams, customer representatives, and external partners.
- Provide input to product launch readiness assessments, packaging changes, and promotional activities to ensure product integrity.
- Ensure compliance with local regulatory and Coca-Cola Company (TCCC) standards for trade and consumer product quality.
Incident & Crisis Management
- Lead trade quality incident investigations and participate in national incident and crisis response teams.
- Coordinate response plans, communication strategies, and risk mitigation measures for product quality concerns in the trade.
Leadership & Stakeholder Engagement
- Manage and mentor the Trade Quality Specialist and Consumer Care functions.
- Lead cross-functional reviews and present trade quality performance to senior management and bottling partners.
- Influence a culture of quality excellence across commercial, logistics, and plant teams.
KBI
- Consumer Complaint Response & Closure Time
- Repeat Complaint Ratio
- % Product Compliance in Market Audits
- In-Market Product Quality Incident Rate
- Corrective Action Closure Effectiveness
- Shelf-Life and Storage Compliance Score
- Trade Quality Non-Conformance Trend
| Skills, Experience & Education | Education
Experience
Skills
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| General | The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Only applications submitted through the e-recruitment portal will be accepted. |
Vacancy posted 20 hours ago
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