Systems Analyst (Northern Suburbs (Cape))

Welcome to PEP! PEP is Africa’s largest single brand retailer operating around 1800 stores in Southern Africa. As well as clothing and footwear, PEP sells homeware, FMCG, cellular and airtime products and also offers a range of other services such as cash-backs, Capfin (for loans), funeral policies, cross-border money transfers, selected bill payments, Flash electricity tokens, a VISA debit card called PEPplus and more... PEP employs more than 15000 people who are united by one of the strongest corporate cultures in the world called Sikhula KunYe (which means we are growing together). PEP conducts more than 265 million customer transactions and sells around 600 million products per year. It sells 50% of all cellular handsets, 55% of all schoolwear and 72% of all school shoes in South Africa. Since 1965 PEP has aimed to delight their remarkable customers who on a very small budget make it possible for their families to live with dignity and pride.Description Ensure the reliability and stability of Warehouse Management Systems (WMS) while defining functional requirements for future enhancements. Act as a key partner to the business by providing the analytical data and support necessary for effective planning and execution of WMS support. Key Responsibilities Act as the bridge between the Distribution Centre Operators and the business. Extracting and analyzing WMS data to provide insights into inventory accuracy, operational tasks, conformance to SOP, and throughput reports. Manage system configuration and enhancement requirements to match changing Distribution Centre processes and layouts. Providing support to the warehouse users to resolve hardware and software issues. Testing new features to ensure they work in a complex warehouse environment before going live. Identifying where the current WMS falls short of business needs and documenting the functional requirements for upgrades. Working with software providers and development teams to translate warehouse requirements into technical and integration specifications. Analyzing physical warehouse movements to suggest system automated solutions that save time or reduce errors. Presenting technical insights to business leaders to help them make informed decisions on capital investments. Support the project team through providing guidance on new or enhanced processes through understanding the system capabilities Ensure the correct level of urgency is applied to the prioritised support tickets and projects Leverage AI capabilities to improve and enhance daily operations and reporting Requirements A Bachelor's degree in Information Technology,Information Systems or similar Above average computer literacy: Excel, Google tools, Gemini Experience of Warehouse Management Systems (e.g., SAP EWM , Manhattan, Blue Yonder or Oracle) Knowledge of Supply Chain processes in inventory management and key stock statuses through the Supply Chain process Understanding of SQL and Python queries to troubleshoot data discrepancies, run custom reports and analyze system performance Basic knowledge of SQL and Python coding language to understand the extent of system development requirements when doing sprint planning and discussing system changes with software developers Knowledge of how the WMS integrates with other systems, such as an ERP (Enterprise Resource Planning) or WCS (Warehouse Control Systems) via EDI, API, or Flat Files. Familiarity with the peripherals equipment of the warehouse (RF scanners, label printers, Voice-Picking headsets and automated conveyor interfaces). Beneficial to have Jira experience to manage support calls and projects Competencies required: Directing, Structuring, Energetic, Adaptability, Cooperators, Assertiveness, Initiative, Analyzing and forming opinions, 'Big-picture' thinker.