Call Centre Manager
Full-time
Shoprite Group
Purpose of the Job
Shoprite Group is seeking a results-driven Call Centre Manager based in Centurion, Pretoria, Gauteng, to lead our dynamic customer service team within a fast-paced retail environment. This senior management role demands proficiency in telephonic systems, CRM platforms, workforce management, and performance analytics to optimise call centre operations and elevate customer satisfaction. The successful candidate will drive operational excellence, implement innovative process improvements, and ensure achievement of key performance indicators (KPIs) through strategic leadership and data-driven decision-making. Join Shoprite, a leading South African retailer known for its commitment to employee development, competitive benefits, and a culture of continuous growth, where you will play a pivotal role in sustaining market-leading customer experience standards.
Job Objectives
To lead and optimise the Contact Centre operation by delivering outstanding customer experiences, driving operational and commercial performance, implementing continuous improvement initiatives, leveraging technology, and developing high-performing teams that contribute to sustainable business success.
Qualifications
#Requisition::Job advert details::Qualifications#
Experience
#Requisition::Job advert details::Experience#
Knowledge and Skills
#Requisition::Job advert details::Knowledge#
Applicant Feedback Policy
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Call Centre Manager in Pretoria, Gauteng vacancy
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
R 4,000 - 12,500 per month
Be one of the first to applyWe are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information...- ...Experiance ~1-2 years’ work experience in Customer Services, Information Services or Call Centre environment (Operational Level) Duties and Responsibilities Functional Management Receive and handle all incoming calls and mail queries and requests and letters,...
- Location: Pretoria East Salary: R7 000 + Incentives Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities To uphold the brand and the perception of the brand in the market by ensuring a consistent high...
- ...Date posted Thursday, July 9, 2026 Location Pretoria, South Africa SUMMARY Our client is recruiting for a Customer Call Centre Agent , the successful incumbent is responsible for providing administrative duties, answering calls from both internal and external...
- ...holidays when operationally required Key Responsibilities Manage legal collections on ABSA On-balance, Off-balance CAF and Off-balance... ...Maintain high Quality Assurance standards during monitored calls Respond professionally to customer queries via telephone and...
- ...PRACTICE MANAGER MULTIDISCIPLINARY MEDICAL CENTRE Location: Montana, Pretoria Position Type: Full-Time Working Hours: Monday to Friday, 07:00 16:00 Salary: Market Related Introduction Medical Resources Group is recruiting on behalf of our client,...
- Half day. Call center agent needed. Basic plus uncapped commission. Cold calling and appointment setting. Growth possibilities. Must be able to source own leads.
- ...Calling all Pretoria based Candidate Attorneys and Paralegals! Not the norm Exciting opportunity available for Candidate Attorneys... ...all work hard and then reap the rewards. Drafting, diary management, consulting, researching, problem solving, growing firm together...
R 6,500 per month
...Centre Sales & Production Assistant (Digital Printing) Location: Pretoria East Salary: R6 500 p.m. Our client in the Digital Printing industry is looking for a Centre Sales & Production Assistant, temporary to permanent. Key responsibilities Provide sales...- ...The job grade for this position is ELVI. Query Management: Act as first point of contact for employees on HR Services related topics. Is responsible for the overall employee experience on the full range of HR Service Portfolio. Offers advice regarding individual...
- ...driven environment committed to the development of call center staff. Key Responsibilities To assist in managing the day to day operations of the - 200 Collections staff members based in the Pretoria Call Centre (early stage outbound and inbound), ensuring processes...
R 16 pa
...are seeking a dynamic Business Development Manager with a strong foundation in Electrical... ...Prospecting for new business i.e. cold calling and qualifying leads provided by the business... ..., with bold and courageous people centred leadership. Opportunity to harness your...- ...Requirements: ~ Tech. Construction, BSc. Construction Management, Engineering (Building, Civil, Mechanical or Electrical). ~ Professional... ...engineering experience ~3-5 years experience in Data Centre environment ~ Engineering maintenance, CRM & Property Management...
- ...We're looking for an Account Manager to own client relationships and internal team coordination at a fast-moving B2B GTM content studio... ...a portfolio of B2B client accounts Lead weekly client sync calls with confidence, clear agendas, and structured follow-ups Manage...
- The Infrastructure manager is responsible for planning, organizing and executing Infrastructure plan and activities. This includes Data Centre, servers, databases, applications, wide area networks, local area networks, desktops, printers, telephony and security, including...
- ...Purpose of the Job: ~ To support the department with effective management and resolution of queries received from multiple sources by acting as the primary point of contact of queries and information request regarding the financial sector regulation and FSCA services...
- ...Our client is seeking an accomplished Construction Manager for a senior leadership opportunity based in Pretoria. The ideal candidate will... ...will be contacted. Submit your CV to ***email_hidden*** or call 021 555 0952. Visit our website for more exciting career opportunities...
- ...Plant Manager required for a reputable automotive manufacturing company based in Pretoria Requirements: Minimum Engineering or... ...Participates heavily in customer relations by both receiving and calling on customer representatives to promote a sound relationship and...
R 20,000 per month
...Customer Relationship Manager Location: Pretoria East Salary: R20 000 p/m (negotiable... ...their implementation Manage morale in centre for optimal productivity and drive... ...schedules Schedule all agents according to call Schedule all necessary training based...- ...Our client, based in Pretoria, is seeking an experienced Tax Manager with a strong understanding of Greatsoft software. This role is ideal... ...your updated CV to ***email_hidden*** , or give our team a call on 011 900 4322. For more finance jobs visit our website on...
R 1,500,000 - 1,700,000 pa
...The Financial Intelligence Centre (FIC) is looking for a Talent Management Manager to develop and execute talent management strategies and programs to ensure optimal organizational performance and sustainability in line with FIC strategic objectives KEY PERFORMANCE AREAS...- ...Key Responsibilities Develop and implement HR strategies aligned with business objectives. Manage the full recruitment and selection process. Oversee all HR administration and monthly payroll using Pastel Payroll and Payspace . Ensure monthly BCCEI submissions...
- ...Our client is looking for a Manufacturing Manager to join their team in Pretoria, GP. The ideal candidate will be responsible for overseeing daily manufacturing operations, managing a team of 20 factory staff, and ensuring efficient stock control, receiving, and dispatch...
- Hire Resolves client is looking for a Contract Manager to join their team in Pretoria. Over the past thirty years their Construction Company has grown into a well established and highly regarded multidisciplinary. As one of the leading construction companies in South Africa...
- ...Job Description: Manage the full spectrum of the finance function across multiple group entities Develop, implement, and maintain strong internal controls through well documented financial policies and procedures Oversee the annual budgeting process Prepare...
- ...within the supply chain industry. This is an opportunity to become an integral part of the business, working closely with senior management and operational teams in an environment where your financial expertise will directly influence business performance. If you're...
- ...Company and Job Description: This reputable healthcare organisation manages a national network of medical facilities and is driven by compassion, innovation, and operational excellence. They are seeking a seasoned CA(SA) to step into the role of Finance Manager, overseeing...
- A well-established and growing property management company is seeking a dynamic and experienced Portfolio Manager to join its team. This role is ideal for a driven professional with strong knowledge of community scheme management, sectional title and HOA environments,...
- ...seasoned SHEQ professional ready to drive safety, quality, and compliance to the next level? Our client is seeking a dynamic SHEQ Manager to lead and manage all aspects of Health, Safety, Environment, and Quality across their operations. Key Responsibilities: Lead...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Centre Manager. Be the first to apply!
