After Sales Consultant
Full-time
SydSen Recruit
After Sales Consultant - Job Specification
1. POSITION DETAILS
- Position: After Sales Consultant
- Department: After Sales / Service Department
- Reports To: After Sales Manager / Service Manager
- Key Relationships: Workshop Foreman, Workshop Controller, Parts Department, Capacity Planner, Service Administration, Service Manager, Customers, and Sub-let Suppliers
2. JOB PURPOSE
To provide customers with a professional after-sales service experience, coordinating with workshop and parts departments to ensure accurate and timely after-sales administration.3. MAIN DUTIES AND RESPONSIBILITIES
- Customer Service and Communication: Welcome customers, manage service process, provide updates, obtain authorisations, arrange transport.
- Preparation and Booking Administration: Pre-assess bookings, print job cards, check parts requirements.
- Warranty, Motor Plan and Authorisations: Check validity, obtain authorisations, process claims.
- Quotations, Invoicing and Payments: Prepare quotes, complete invoicing, follow up on payments.
- Vehicle Handover and Collection: Confirm readiness, arrange collection, explain work completed.
- Systems, Records and Administration: Update systems, maintain records, complete necessary documentation.
- Internal Coordination: Liaise with workshop, parts department, and service manager, attend service meetings.
4. PERFORMANCE EXPECTATIONS
Excellent customer service, accurate documentation, effective coordination, timely processing, and system maintenance.5. MINIMUM REQUIREMENTS
- Grade 12 / Matric
- Previous After Sales or Service Department experience
- Computer literate
- Drivers license
6. KEY COMPETENCIES
Customer service orientation, good communication, attention to detail, problem-solving, teamwork, flexibility, results-driven.Vacancy posted 15 hours ago
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