Outbound Sales Team Leader

We have an exciting opportunity for an Outbound Sales Team Leader to join a growing team in Pietermaritzburg, KwaZulu-Natal.

Day to day, you will collaborate with colleagues who take real pride in their work. You will gain exposure to a broad range of tasks that build valuable experience. If you tick the boxes below, we want to hear from you.

Responsibilities

Reception & Client Liaison

• Assist clients and visitors with enquiries in a courteous and helpful manner, providing accurate information about the organisation's services, hours of operation, and locations, and directing individuals to the appropriate department or resource person efficiently.
• Receive, sort, and distribute incoming mail, courier parcels, and fax communications daily, and prepare outgoing correspondence including registered post items and courier consignments for dispatch while maintaining an accurate mail register.

Office & Administrative Support

• Manage the procurement of office supplies, stationery, and consumables by monitoring stock levels, obtaining competitive quotations from approved suppliers, placing purchase orders, and reconciling supplier invoices against delivery notes before payment.
• Coordinate travel arrangements for staff including booking domestic and international flights, accommodation, and car hire, and preparing detailed itineraries with all relevant contact information, meeting schedules, and venue directions.
• Provide comprehensive administrative support to management by scheduling meetings and appointments, preparing agendas and meeting packs, taking accurate minutes, and diligently following up on action items to ensure timely completion and accountability.
• Type, format, proofread, and distribute correspondence including letters, memos, reports, and presentations using Microsoft Office, ensuring professional presentation, correct formatting, and grammatical accuracy in all outgoing documentation and communications.

Records Management & Systems

• Ensure compliance with the Protection of Personal Information Act when handling confidential client and employee records, limiting access to authorised personnel only and securely disposing of documents that have reached their retention expiry date.
• Maintain both physical and electronic filing systems according to the organisation's file plan and records management policy, ensuring all documents are correctly classified, indexed, and stored for rapid retrieval when requested by management or auditors.

Requirements

• A Grade 12 certificate is essential; a post-matric qualification in office administration or a related field is advantageous.
• The ability to handle confidential information with discretion and maintain the highest standards of integrity and trustworthiness.
• A minimum of one to two years of experience in an administrative or reception role within a professional office environment.
• Excellent typing speed and accuracy with the ability to transcribe dictation and produce error-free documents under time pressure.
• A well-presented and professional appearance at all times, as the role involves being the face of the organisation to visitors.

Qualifications