Key Account Manager - East London

About the Role Our client, a prominent supplier of industrial components and services, is seeking a dedicated and strategic Key Account Manager to manage and grow relationships with their most valuable clients in the East London area.
This role is critical for ensuring customer retention, satisfaction, and identifying opportunities for expansion within existing accounts.
You will act as a trusted advisor, understanding client operational needs and providing tailored solutions that enhance their efficiency and productivity.
The ideal candidate possesses excellent relationship-building skills, strong technical aptitude, and a proven track record in account management.
Key Responsibilities Develop and execute strategic account plans for key clients in the East London region to ensure long-term partnership success.
Serve as the primary point of contact for key accounts, managing all aspects of the client relationship.
Conduct regular business reviews with clients to assess their needs, provide updates, and identify opportunities for growth.
Proactively identify and pursue upsell and cross-sell opportunities within existing accounts.
Collaborate with internal technical support, logistics, and sales teams to ensure seamless service delivery and issue resolution for key clients.
Understand clients' business operations and challenges to recommend appropriate products and services.
Negotiate contract renewals and terms, ensuring favorable outcomes for both the client and our client.
Monitor client satisfaction levels and implement strategies to enhance retention and loyalty.
Stay informed about industry developments and competitive offerings relevant to the East London industrial sector.
Requirements Minimum of 4 years of experience in Key Account Management, Sales, or a similar client-facing role, preferably within an industrial or B2 B context.
Demonstrated ability to build and maintain strong, long-lasting relationships with key decision-makers.
Excellent communication, presentation, negotiation, and interpersonal skills.
Strong understanding of industrial products, services, and market dynamics.
Proven track record of achieving sales targets and managing a portfolio of key accounts.
Ability to work independently and manage time effectively.
Proficiency in CRM software and MS Office Suite.
Bachelor's degree in Business Administration, Engineering, or a related field.
Must be willing to work a hybrid schedule, balancing remote responsibilities with on-site client visits and office presence in East London.
Benefits Competitive salary with a performance-based bonus and commission structure.
Comprehensive medical and retirement benefits.
Opportunities for professional development and specialized training.
Be part of a reputable company with a strong presence in the industrial sector.
Dynamic and collaborative team environment.
Potential for career advancement within the organization.
Regular client engagement and networking opportunities in East London.
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