Internship Medical Management

The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.Key Performance Areas Medical Management Customer Relations Management (Queries and complaints) Stakeholder Management General Office Administration, Logistics Information Management Responsibilities Provide administrative & operational support to the Medical Management Unit (Head Office), including Case Management Assist in consolidating reports and performance statistics from all 5 regional medical management units weekly and monthly Assist with analyising systems that are used in in medical operations processes Create repositories and maintain all databases used in Medical Management Unit (i.e. claimants on unrdertakings, caregivers, service providers, case managers, stakeholders, etc.) Support the handling of stakeholder queries and correspondence, triage by priority Reroute escalated queries and allocate them to the relevant region or manager Support the development and maintenance of regional databases and contact matrix Monitor and track turnaround times in complaint resolution or providing feedback and escalate issues where necessary Assist in coordinating stakeholder engagement activities, meetings, and outreach programmes Help prepare communication materials, presentations, reports, and briefing documents Manage critical communication from Head Office to all regional teams Assist with the administration of recruitment process Qualifications and other Requirements Certified copy of Grade 12 / Matric certificate B degree / Diploma in Health Science or related qualification, Business Adminitration/Manangement or Legal qualification Certified copy of your ID Certified copy of Academic transcript Your CV and motivational letter Technical and behavioral competencies required The successful candidate will be required to display the following competencies in this role: Written and verbal communication skills Interpersonal skills Detail orientation Desire and potential to learn Self-motivated Basic computer skills Prioritize tasks as needed Medicolegal background advantageous Understanding of managed healthcare or clinical experience