Field Support Technician
Full-time
Recruite Agency
This position requires local presence. Please view similar jobs below.
Reporting to the relevant manager, the Field Support Technician will diagnose and resolve hardware and software issues and manage user accounts and access permissions in Active Directory at a professional services firm in Umhlanga, KwaZulu-Natal.
Longer term, there is a clear path for those who show commitment. A strong emphasis is placed on safety, quality, and doing things right the first time. Apply today and let us know why this role is right for you.
Responsibilities
- Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
- Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
Requirements
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
- Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
- A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
Qualifications
CompTIA A+ and N+ CertificationsVacancy posted 1 day ago
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