Customer Service Associate
Full-time
CallForce
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What Youll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, Youll
- Answer incoming communications from customers over email or social media platforms
- Phoning customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issues
Requirements
- Matric
- Fluent English (Higher Grade English pass in Matric)
- 2-3 years or more of customer service experience in a Contact Centre
- Automotive experience of having worked in a complaints department, will be an advantage
Working Hours
- 09h00 23h00 Monday to Sunday on rotational shifts
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.
Vacancy posted 11 days ago
Similar jobs that could be interesting for youBased on the Customer Service Associate in Cape Town, Western Cape vacancy
R 12,500 per month
...Customer Service Associate Three-month fixed-term contract | Three positions available. One permanent position will be available at the end of the three months. Appointment to that role will be based on performance and the needs of the team. ABOUT FIELDBAR We...- ...Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What Youll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role,...
- ...about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South... ...part of creating and delivering amazing customer experiences while you also... ...track to meet goals. Youll work to answer associates questions, issues, and customer escalation...
- ...Customer Care Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development...
- ...About Us 1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision...
- ...responsibilities (including but not limited to): Process all customer transactions accurately and timeously. Manage orders from entry... ...relationships with customers and provide professional Customer Service and Support. Foster relationships with internal colleagues...
R 23,000 - 25,000 per month
...Salary: R23 000 – R25 000 per month Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution. Role overview You will be the friendly voice of a...- ...Customer Service Advisor Salary – Minimum 7500 per Month Plus Medical & Pension. Location – Waterfront Cape Town. Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant...
- ...LOCATION Cape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries...
- Hire Resolve client is looking for an experienced and dynamic Air and Sea Freight Customer Service member to join their team, located in Cape Town. A person that is able to build, maintain and conduct relationships with clients and customers. Requirements: MUST...
- ...Reference: TL000663-CA-1#SHIFTINTOHIGHCAREER by joining a leading Shipping company that seeks the expertise of a Reefer Customer Service Supervisor Minimum Requirements ~ Must have a minimum of 5-7 years experience in Shipping, Logisics or Supply Chain with strong...
- ..., Permanent Position: Airport Customer Service Representative Company Overview: Air Connect is a leading international airport services company, providing a range of ground handling, cargo, and passenger services to airlines and airports around the world...
- ...Your potential has a place here with TTEC's award-winning employment experience . As a Customer Service Representative – Nights , working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC...
- ...Customer Services Executive This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities...
- ...We are recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone, webchat, and email — handling everything from bookings and re-bookings to cancellations and general travel inquiries...
- ...About Keen At Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the...
- ...Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative , working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC...
- ...believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our... ...doing? An excellent opportunity has arisen within our Customer Service Division for a Graduate . This role reports into the...
- ...quality ingredients with nutritional expertise to deliver healthy and nutritious solutions for pets. Role overview As Customer Service Agent you will be the voice of our brands for pet owners, trade customers and marketplace buyers. You’ll resolve queries...
- Key Responsibilities ~ Execute high-volume outbound cold-calling campaigns to generate qualified leads. ~ Meet and exceed monthly sales targets and key performance indicators (KPIs). ~ Qualify leads effectively while ensuring campaign delivery remains on target...
- Key Responsibilities ~ Execute high-volume outbound cold-calling campaigns to generate qualified B2B leads. ~ Build rapport with decision-makers and qualify opportunities. ~ Meet and exceed monthly targets and key performance indicators. ~ Deliver campaign...
- ...We’re Hiring: Customer Service Advisors Join Huntswood, a ResultsCX company, and bring your “A” game! Are you a confident communicator who thrives in a fast-paced, client-focused environment? Looking for a night shift opportunity to earn whilst building your skills...
- ...Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join...
- ...OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- ...basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to work and collaborate effectively with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions under the direction of Supervisor...
- ...We're looking for a Customer Service Representative with hands-on experience in AMS 360 to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter. You will handle inbound customer inquiries...
- , Permanent Job Title: Collections and Customer Service Representative Company Overview: Msuez Uk is a leading financial services company based in Cape Town, South Africa. We specialize in providing innovative and customer-centric solutions to our clients, helping them...
- ...excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives...
- ...OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- ...Silicone & Technical Products (Pty) Ltd is looking for an experienced, energetic and results-driven Customer Service / Internal Sales Team Leader to lead our Customer Service and Internal Sales team. This is a hands-on sales leadership position . The successful...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Associate. Be the first to apply!
