IT Support Specialist
Full-time
Conova (PTY) LTD
Key Responsibilities
- Provide hands-on IT support to employees in Cape Town office (hardware, software, network troubleshooting).
- Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
- Administer and support CRM platforms, ensuring system performance and access management.
- Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
- Maintain and troubleshoot workstations, printers and network-connected devices.
- Handle software installations, upgrades, and ensure all systems run efficiently.
- Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
- Collaborate with external vendors and service providers when needed.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
- 2-3 years of relevant experience.
- Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
- Ability to manage multiple tasks efficiently and handle IT operations independently.
- Excellent English communication skills; Arabic would be considered an advantage.
- Ability to prioritize tasks effectively and manage time across multiple locations.
- VoIP systems (setup, maintenance, troubleshooting)
- CRM platforms (experience with Forex CRMs is an advantage)
- Firewall and network configuration (e.g. Fortinet, MikroTik)
- Windows OS, Microsoft 365 and Active Directory
Vacancy posted 5 days ago
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