Client Success Director

1. JOB TITLE:
Client Success Director

2. MAIN PURPOSE OF THE JOB:
The purpose of this position is to engage customers in order to understand their key strategic
drivers, develop business and resource plans to support clients objectives, ensure long-term
sustainability, growth and profitability for Iconic Collective and people development.

3. DESCRIPTION OF FIELD OF DUTY (KPAs):
Customer Engagement
Business Development
Delivery
People
Sustainable Growth
Customer Management
Project Management
Workflow Management
Documentation

4. QUALIFICATION REQUIREMENTS:
Bachelors Degree/Qualification or equivalent work experience advantageous.

5. WORK EXPERIENCE:
Minimum of 5 to 8 years professional experience in an international marketing services
industry environment preferable.
At least 4 to 6 years' experience in a managerial position with experience managing teams in
a services industry environment advantageous.