Senior Clerk
Full-time
eThekwini Municipality
Key Responsibility Areas:
- Undertakes enquiry and counter duties to resolve customer queries and to ensure that the services provided are in accordance with policies and standards.
- Registers, terminates and transfers accounts via counter or telephones.
- Solves consumer queries and take responsibility to update the account details.
- Investigates all bad debts outstanding.
- Authorises re-connection orders for water and electricity services on receipt of full payment.
- Compiles daily statistics of all counter queries and telephone calls.
- Loads credit authorities for water and electricity via the credit authority system to recover outstanding debts.
- Undertakes data checking, data monitoring and data capturing in order to ensure that customer and account information is verified and correct.
Competencies:
- Problem Solving
- Organisational Awareness
- Ethics & Professionalism
- Use of Technology
- Data Processing & Analysis
- Interpersonal Relationships
- Service Delivery Orientation
- Communication
- Client Orientation & Customer Focus
- Cognitive Ability
- Resilience
- Learning Orientation
Qualifications
Essential Requirements:
- Grade 12 (NQF Level 4) or equivalent.
- 1 Year relevant experience.
- Computer Literacy.
Preferred Requirements:
- 2 Years relevant experience.
Vacancy posted 16 days ago
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