Warehouse Operations Manager

• A leading supplier of medical devices is looking for an experienced Warehouse Operations Manager to lead its warehouse and distribution operations in Cornubia. A valid driver's licence and own reliable vehicle are essential.
• In this role, you'll oversee the day-to-day running of the warehouse, ensuring efficient operations, accurate inventory control, smooth local and international logistics, and exceptional customer service.

Key Responsibilities:
Warehouse Operations:

• Manage all warehouse operations and daily workflow.
• Oversee receiving, storage, picking, packing and dispatch functions.
• Ensure accurate inventory management and stock integrity.
• Coordinate warehouse layout and optimise storage capacity.
• Ensure compliance with all Occupational Health & Safety (OHS) requirements.
• Manage warehouse housekeeping and operational standards.

Inventory Management:

• Overall responsibility for inventory control.
• Monitor stock movements and inventory accuracy.
• Perform and review weekly cycle counts.
• Investigate stock variances and implement corrective actions.
• Manage stock replenishment processes.
• Follow through on supplier stock returns and credit processes.

Distribution & Logistics:

• Coordinate daily dispatch and distribution activities.
• Manage collections and deliveries nationally.
• Coordinate courier services and third-party logistics providers.
• Ensure customer deliveries are completed accurately and on time.
• Monitor delivery turnaround times and service levels.

Fleet Management:

• Manage company fleet performance and maintenance.
• Coordinate vehicle servicing and repairs.
• Conduct daily vehicle tracking.
• Analyse daily driver routes and optimise delivery efficiency.
• Schedule daily delivery routes.
• Monitor fuel usage and vehicle utilisation.

Operational Administration:

• Manage operational staff attendance registers.
• Approve and monitor overtime.
• Assist with recruitment and onboarding of temporary warehouse staff.
• Prepare operational reports and KPI dashboards.
• Conduct POD (Proof of Delivery) audits.
• Ensure invoices and delivery notes are scanned and uploaded to company systems.
• Maintain accurate warehouse documentation and records.

Team Leadership:

• Lead, motivate and develop warehouse and operational staff.
• Conduct performance reviews.
• Coach and mentor team members.
• Facilitate operational meetings.
• Ensure effective communication across departments.

Client & Stakeholder Management:

• Facilitate meetings with clients where operational support is required.
• Build strong relationships with customers and suppliers.
• Resolve operational issues promptly.
• Ensure service excellence is maintained.

Requirements:

• Diploma or Degree in Supply Chain Management (Essential).
• Minimum 5–8 years' experience in Supply Chain, Warehouse or Operations Management.
• Minimum 3 years' experience managing a warehouse operation.
• Experience within the medical, pharmaceutical or healthcare industry will be highly advantageous.
• Valid driver's licence with own vehicle.
• Consignment stock management experience highly advantageous.
• Strong knowledge of inventory control and warehouse management.
• Experience managing distribution and logistics operations.
• Experience coordinating international imports and exports.
• Knowledge of sea freight processes.
• Experience managing fleet operations.
• Strong understanding of inventory management systems.
• Advanced Microsoft Office proficiency, particularly Excel.
• Experience working with ERP/Warehouse Management Systems.

Skills and Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong planning and organisational ability.
• Excellent analytical and problem-solving skills.
• Ability to prioritise multiple operational activities.
• Strong negotiation and supplier management skills.
• High attention to detail.
• Excellent customer service orientation.
• Ability to work under pressure and meet deadlines.
• Financial and commercial awareness.
• Results-driven with strong decision-making ability.
• High level of integrity and accountability.