Hotel Receptionist - Tzaneen Limpopo
Full-time
Orion Group
We are seeking a Hotel Receptionist to join our team at our beautiful Coach House Hotel, just outside Tzaneen in Limpopo. In this customer-facing role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere and providing top-notch service throughout their stay. This position emphasizes excellent communication and organizational skills in a dynamic hospitality environment.
Key Responsibilities
- Greeting guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage check-in and check-out procedures efficiently while processing reservations and confirming guest details.
- Handling guest inquiries and resolve any issues or complaints promptly and courteously.
- Maintaining accurate guest records and manage billing and payment procedures as per hotel policy.
- Coordinating with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Informing guests about hotel amenities, services, and local attractions to enhance their experience.
- Processing phone and email reservations while maintaining a high level of accuracy.
- Upholding hotel policies and procedures, including those related to safety and security.
Requirements
- Grade 12 or equivalent qualification
- Certificate or diploma in hospitality management or a related field will be advantegous.
- Proven experience in a front desk or customer service role within the hospitality sector.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Demonstrable ability to handle payment processing and billing accurately.
- Familiarity with hotel management software (PMS) system and reservation systems is preferred (Protel, Opera or similar software system).
- Exceptional organizational skills and the ability to multitask effectively under pressure
- Experience with handling guest complaints and providing service recovery
- Knowledge of the local area, including attractions and dining options, to assist guests effectively.
Vacancy posted 25 days ago
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