Intermediate Infrastructure Engineer

Job Specification

JOB DESCRIPTION

• Possess and display basic skills in the following areas: Technical troubleshooting, Vendor management, Customer service, Communication and Project management.
• Certification of A+/N+, MCP, MCSE and MCITP.
• Understanding and experience with Windows servers 2012 – 2019.
• Knowledge of Disaster Recovery methodologies and best practice

Responsibilities

• Participate in design discussions with Senior Engineers.
• Assist with escalations from Infrastructure Engineer I.
• Participate in schedule tasks such as daily checklists.
• Participate in on-call rotation.
• Leadership in design, implementation, and maintenance of enterprise grade monitoring solutions.
• Participate in discussions for applications performance and infrastructure outage incidents to provide monitoring observations and updates.
• Assist in schematically depicting systems architectures, topologies, hardware, software and signaling links into complete Systems configurations.
• Build and maintain Group Policy to meet organizational security standards and keep users productive.
• Oversee and optimize the company's virtualization platform (e.g., VMware, Hyper-V, or others), ensuring high availability, resource allocation, and performance across all virtualized systems. Implement and manage virtual clusters, resource pools, and distributed switches.
• Design, deploy, and manage virtual machines, ensuring they meet the performance and resource requirements of the business. Manage VM snapshots, templates, and cloning processes for rapid deployment and recovery. Perform VM migrations as needed.
• Administer and maintain operating systems (Windows, Linux, etc.) across both physical and virtual environments. Ensure that operating systems are patched, updated, and secured regularly. Troubleshoot and resolve OS-related issues, including performance tuning and configuration adjustments.
• Oversee Storage Area Network (SAN) solutions, including provisioning and managing storage volumes, allocating space, and ensuring efficient use of storage resources. Perform regular storage health checks, and manage data replication, backup, and recovery for critical data stored on SAN.

Qualifications

Job Specification

• A minimum of 2 years IT Infrastructure experience
• Relevant industry certifications will be advantageous
• Experience in Server Patching | WSUS.
• VMware | Virtualization
• Understanding and experience with in working on OS365, Microsoft Exchange, Active Directory
• Cloud experience (Advantageous)
• Advantage Red Hat OpenShift certified – RHCE (Advantageous)
• Linux Certified (Advantageous)
• Networking Certification (Network+, CCNA) (Advantageous)
• VMware certified - VCP(Advantageous)

Living The Spirit

As an Intermediate Infrastructure Engineer, you will embody our core values in your everyday work, driving both individual and team success:

• We value authenticity and encourage you to bring your true self to work. Whether it’s participating in design discussions or troubleshooting complex infrastructure issues, your unique perspective and expertise are essential. You will have the freedom to contribute creatively, share new ideas, and approach problems with your individual style—ensuring that innovation thrives.
• Collaboration is at the heart of our success. As you work alongside Senior Engineers, Infrastructure Engineer I, and cross-functional teams, your ability to contribute and support others will be key. From providing mentorship and guidance during escalations to working collectively on system architecture and monitoring solutions, your teamwork will help us achieve the best outcomes for the business.
• Taking initiative is a cornerstone of our culture. Whether it's leading discussions on virtualized environments, managing SAN storage, or volunteering to tackle complex problems during on-call rotations, you will actively step forward and take ownership. We trust that you will seek out challenges, learn from them, and contribute to both individual and team growth.
• The nature of infrastructure engineering is ever-evolving, and every day brings new opportunities to grow. From engaging in new projects like implementing monitoring solutions or optimizing virtualization platforms to troubleshooting and resolving unexpected outages, you will thrive in an environment where no two days are the same. Embrace each adventure, continuously adapting and learning, and making an impact on the team and the organization