Social Media Community Manager (iGaming)
Black Pen Recruitment
Our client is passionate about delivering a thrilling and responsible iGaming experience. They operate in a fast-paced, dynamic environment where integrity, innovation, and customer focus are paramount. They are committed to upholding the highest standards of regulatory compliance while fostering a culture of high performance and continuous improvement. They empower their team to take ownership, drive results, and contribute to our success.
Role Overview
As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.
Job Type: Full Time/Permanent
Workplace: Onsite
Location: Cape Town
Requirements
- Bachelor’s degree in Communications, Marketing, Public Relations or a related field.
- Demonstrable portfolio as a Community Manager or in a similar role, with 3 years in community management or social media management.
- Strong understanding of online community platforms, social media tools and analytics.
- Familiarity with content management systems and customer relationship management (CRM) tools.
- Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
- Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
- Skilled in conflict resolution, problem-solving and project management.
- High level of empathy, patience and professionalism in handling community interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in multiple languages, especially regional languages in India.
Preferred skills and qualifications
- Relevant certification in community management, social media, or similar.
- Master’s degree in Marketing, Communications or a related field.
- Solid knowledge of digital marketing and SEO practices.
- Familiarity with graphic design and video editing tools.
- Experience in organising and managing online events.
- Ability to analyse data and derive actionable insights.
- Strong organisational and multitasking abilities.
- Knowledge of SEO and content marketing.
Objectives of the role
- Developing and implementing community engagement strategies that align with the company’s goals and objectives.
- Managing and growing our online community presence across various platforms, including social media, forums and our company website.
- Fostering a positive and inclusive community environment, encouraging active participation and interaction.
- Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
- Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
- Analysing community metrics and trends to identify opportunities for improvement and growth.
- Organising and hosting virtual events, webinars and community meetups to engage and connect with our audience.
Responsibilities
- Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
- Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
- Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
- Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
- Gather and analyse feedback from the community to inform marketing, product development and improvement teams.
- Track and report on community engagement metrics, including member growth, activity levels and sentiment.
- Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.
Vacancy posted more than 2 months ago
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