Management Couple
Full-time
Wild Dreams Hospitality
The successful candidates will lead the renewal of the lodge and ongoing renovations, foster team cohesion, enhance guest services, and improve the overall facilities of the lodge to offer an exceptional experience for visitors. This intimate lodge offers a tranquil retreat with six secluded safari tents, each featuring a thatched roof, private deck, and en-suite open-air bathroom. Candidate requirements:
3 month on 1 month off cycle.
- 5-10 years of experience managing lodges
- Proven experience in managing remote properties in Africa
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Ability to manage renovation and maintenance projects
- Knowledge of guest service standards and hospitality best practices
- Passion for conservation, nature, and sustainable tourism
- Flexibility, adaptability, and a proactive attitude
- Ability to work collaboratively as a couple, sharing responsibilities
- Culturally sensitive and adaptable
- Provide comprehensive management of lodge operations, ensuring adherence to quality standards, safety protocols, and environmental best practices.
- Oversee and coordinate ongoing renovations and maintenance projects, liaising with contractors, suppliers, and staff to ensure timely and effective completion.
- Develop and implement strategic initiatives to build a cohesive, motivated, and efficient team, including staff training and performance monitoring.
- Design and deliver personalized guest services to enhance guest satisfaction, foster positive guest relationships, and promote repeat visits.
- Manage guest bookings, inquiries, and feedback with professionalism and courtesy.
- Maintain and improve lodge facilities, grounds, and amenities, ensuring they meet specified standards and support sustainable tourism principles.
- Ensure compliance with health, safety, and environmental regulations.
- Cultivate relationships with local communities and conservation programs to promote responsible tourism and community involvement.
- Assist with marketing efforts, including promotions and outreach initiatives, to attract diverse visitor groups.
- Ensure excellent control of fresh, dry, and kitchen equipment as well as all other lodge assets. Systems will be developed and put into place in cooperation with the Lodge Consultant.
3 month on 1 month off cycle.
Vacancy posted 4 hours ago
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