IT Manager

Duties and Responsibilities
IT Infrastructure & Systems Management:
-Manage and maintain all hotel IT systems, servers, networks, Wi-Fi infrastructure, hardware, and software.
-Ensure all systems operate efficiently with minimal downtime.
-Oversee cybersecurity, backups, disaster recovery, and data protection protocols.
-Manage hotel management systems (PMS), POS systems, booking platforms, VOIP, CCTV, access control, and integrations.
-Provide technical support and troubleshooting for staff and management.
-Coordinate with external IT vendors and service providers.
AI & Digital Innovation:
-Identify opportunities to improve hotel operations using AI and automation.
-Implement AI-driven solutions to streamline workflows, reporting, communication, reservations, guest services, and administration.
-Evaluate and introduce modern technologies to improve productivity and reduce operational costs.
-Develop smart reporting dashboards and data-driven operational insights.
-Train staff and management on new systems and AI tools.
-Stay updated on emerging AI technologies relevant to hospitality and business operations.
Process Improvement:
-Analyze current operational processes and recommend technology-based improvements.
-Improve system integration between departments.
-Drive digital transformation initiatives across the business.
-Ensure all systems align with operational goals and guest satisfaction standards.

Requirements
-Proven experience in a senior IT role such as IT Manager, Systems Administrator, or equivalent, with a strong track record of managing IT operations and infrastructure.
-Extensive experience in networking and infrastructure management, including LAN/WAN, firewalls, servers, and system architecture.
-Strong technical knowledge of cybersecurity principles, including risk management, data protection, and incident response.
-Proficiency in cloud-based platforms and services, particularly Microsoft 365, as well as system integrations and enterprise IT environments.
-Demonstrated experience in utilizing AI tools and automation technologies to enhance business processes, efficiency, and reporting capabilities.
-Working knowledge of AI platforms, workflow automation tools, business intelligence systems, and reporting solutions.
-Excellent problem-solving and analytical skills, with the ability to diagnose complex technical issues and implement effective solutions.
-Strong project management skills, including the ability to plan, execute, and oversee IT projects within timelines and budgets.
-Effective communication and leadership abilities, with the capability to manage teams, engage stakeholders, and provide technical guidance to non-technical users.
-Ability to work independently, take initiative, and proactively identify opportunities for process improvement and innovation.
-Experience in vendor management, including evaluating service providers, negotiating contracts, and comparing product and system options.
-Experience within the hospitality industry and hotel systems (e.g., PMS, POS, booking platforms) will be highly advantageous.