IT Technician
Full-time
ATS Client
We are seeking an experienced and driven IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast-paced, call centre-driven environment and is confident managing complex infrastructure and support operations. This is an on-site position based in Pretoria East. EE: Open Minimum Requirements
- Matric (Grade 12)
- Relevant IT certifications such as A+ and N+
- Office 365 certification (essential)
- 3 to 5 years' experience in IT support, preferably within a call centre environment
- Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
- Act as an escalation point for complex technical issues and support junior team members
- Maintain clear and professional communication with stakeholders throughout incidents and projects
- Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness
- Lead and contribute to IT projects from planning through to delivery
- Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems
- Conduct system audits and health checks across critical environments
- Drive process improvements, automation, and system reliability
- Ensure compliance with IT governance, policies, and best practices
- Server support across Windows and Linux environments
- Hyper-V, including replication, backup, and disaster recovery
- Terminal Services environments
- Windows workstation support, with macOS exposure advantageous
- Office 365 administration and tenant management
- Network infrastructure, including Meraki, firewalls, and UniFi or similar switches
- Strong understanding of IT security principles
- Experience with EDC Excalibur Euphoria (dialler systems)
- Understanding of call centre systems and operations
- Basic to intermediate SQL scripting and maintenance
- Strong problem-solving ability
- High level of accountability and ownership
- Excellent communication and stakeholder management skills
- Ability to work under pressure in a fast-paced environment
Vacancy posted more than 2 months ago
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