DESPATCH CLERK

Key Responsibilities

• Coordinate and manage the dispatch of all sold auction lots.
• Inspect, verify, and reconcile auction items against sales records before release.
• Ensure all goods leaving the premises are accurately documented and authorized.
• Maintain detailed and accurate dispatch records and inventory movement logs.
• Prepare dispatch documentation, waybills, courier instructions, and customer collection records.
• Liaise with customers regarding collections, deliveries, and dispatch arrangements.
• Coordinate with courier companies and transport providers to ensure timely deliveries.
• Track shipments and follow up on outstanding deliveries.
• Investigate and resolve dispatch discrepancies, missing items, or delivery-related queries.
• Assist with stock control and inventory reconciliation where required.
• Ensure all company policies, procedures, and quality standards are adhered to.
• Maintain a professional and customer-focused approach when dealing with buyers and service providers.

• Exceptionally detail-oriented and meticulous.
• Professional, reliable, and trustworthy.
• Highly organized with excellent record-keeping abilities.
• Customer-service driven and able to build positive relationships with clients.
• Confident communicating with customers, couriers, transport providers, and internal teams.
• Able to identify discrepancies and proactively resolve issues.
• Capable of working independently while remaining a strong team player.
• Committed to maintaining high standards of accuracy and accountability.