CRM EXECUTIVE
Full-time
CompitantCandidates
We are looking for an experienced and driven CRM Executive to join a dynamic team. This role is ideal for someone who enjoys working with customers, building strong relationships, and helping grow business accounts.
Requirements:
- Minimum 5–6 years’ experience in CRM, customer service, or marketing.
- Experience in logistics or e-commerce is an advantage.
- Experience using CRM systems (e.g. Salesforce, HubSpot) is beneficial.
- Strong understanding of customer relationship management.
- Speak and Write Afrikaans.
Qualifications:
- Bachelor’s degree in Business, Marketing, Logistics, or a related field (preferred).
Purpose of the Role:
You will be responsible for managing customer relationships, improving customer satisfaction, and identifying growth opportunities within existing accounts.
Key Responsibilities:
- Build and maintain strong relationships with key customers and decision-makers.
- Identify and drive growth opportunities within customer accounts.
- Work closely with internal teams to meet customer needs and expectations.
- Ensure high levels of customer satisfaction and retention.
- Understand customer needs and provide suitable solutions.
- Meet sales targets and business objectives.
- Support and coordinate service delivery to clients.
Key Skills:
- Strong communication and relationship-building skills.
- Customer-focused with a problem-solving mindset.
- Ability to manage multiple tasks and work under pressure.
- Good attention to detail and time management.
- Team player with the ability to work across departments.
- Results-driven with strong business understanding.
Vacancy posted 9 days ago
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