Lobby Host - East London
Full-time
KFC
KEY RESPONSIBILITIES
- Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
- Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
- Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
- Manage the flow of customers and any potential bottlenecks.
- Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
- Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
- Adhere to YUM’s culture principles.
Requirements
- Matric
- Customer service certificate
- 6-12 months KFC tenure English proficiency
- Ability to communicate in a clear, concise, and friendly manner.
- Committed to hospitality and guest experience.
- Display excellent guest management skills.
- Technically astute to manage the kiosk.
- Maintain a high and positive energy.
- Professionalism, Ability to multi-taskTeam orientated.High attention to detail
- Well groomed
- Ability to stand/walk and stay focused and alert for extended periods of time.
- Remain tactful when facing confrontational situations.
Vacancy posted a month ago
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