Customer Service Advisor - Financial Services

We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes. We are seeking a dedicated Customer Services Agent to support a new project with a new client. You will be responsible for providing first class customer service telephony and email support to customers, using empathy, strong listening and communications skills to answer questions about the products and processes relating to the client, specifically complaints. High levels of engagement are required and there is potential to receive additional training for more complex tasks as the project develops. What you'll be doing: Handling inbound calls and emails from customers with professionalism and empathy Completing complaint logging, data reconciliation and call taking (in-time) activities Providing clear, helpful information on complaint processes and general enquiries Keeping customers informed about complaint progress Meeting personal and team performance targets Growing your skills - with potential for further training on more complex queries What we're looking for: Previous experience in a customer-focused environment. Working in a financial service environment - Imperative Excellent communication and active listening skills. High attention to detail and accuracy. Resilience, adaptability, and a team-player attitude. Basic knowledge of CRM systems - or a willingness to learn! Minimum Job Requirements National Senior Certificate (Grade 12)/Matric Clear Credit and Criminal record Clear HR Records 1- 2 years' experience in Customer Service International Campaign role Proven experience in the insurance space/FSP Campaign Proven track record of high performance Excellent command and use of English, both written and Verbal Attention to detail. Strong analytical and numeric skills Required Skills Experience in a customer centric environment and having some relevant recent telephony experience. Deliver high levels of accuracy and consistent quality Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a drive to succeed in a competitive environment. Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided Persistent and resilient attitude towards rejection and challenges. Ability to work under pressure and meet tight deadlines.