Call Centre Team Leader
R 9,000 - 12,000 per monthTemporary
Recruite Agency
This position requires local presence. Please view similar jobs below.
A permanent position is available for a Call Centre Team Leader at a busy contact centre in Durban, KwaZulu-Natal. You should be comfortable balancing competing priorities without losing attention to detail.
Communication is open, and everyone pulls in the same direction. The team values honesty, hard work, and treating every customer with respect. Get in touch with your application and start the conversation.
Responsibilities
- Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
- Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
- Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
- Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
- Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
- Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
Requirements
- A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
- A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
- Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
- A minimum of six months to one year of experience in a call centre or customer service environment handling calls.
- Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
- Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
- Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
Qualifications
National Diploma in Marketing or SalesVacancy posted 11 hours ago
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