Senior Telecom Network Operations Manager (Remote)

About the Role Our client, a major telecommunications service provider, is seeking an experienced Senior Telecom Network Operations Manager for a fully remote position.
This critical role will oversee the day-to-day operations of the company's extensive network infrastructure, ensuring maximum uptime, performance, and reliability.
You will lead a team of network operations engineers and technicians, providing guidance, setting priorities, and fostering a culture of excellence and continuous improvement.
The ideal candidate possesses a deep understanding of network operations, fault management, performance monitoring, and incident response within a large-scale telecommunications environment.
This is a remote-first opportunity, ideal for a leader based anywhere in South Africa, with a focus on driving operational efficiency for our client's operations, including those in the Eastern Cape region.Key ResponsibilitiesLead and manage the Network Operations Center (NOC) team, ensuring efficient and effective network monitoring and support.Develop and implement operational procedures, policies, and best practices for network management.Oversee incident management processes, including rapid response, diagnosis, and resolution of network outages and performance issues.Manage problem management to identify root causes of recurring issues and implement permanent solutions.Monitor network performance metrics, analyze trends, and implement strategies for capacity planning and optimization.Ensure compliance with service level agreements (SLAs) and maintain high levels of network availability.Lead the implementation of new monitoring tools and technologies to enhance operational visibility.Provide technical leadership and mentorship to the NOC team, fostering their professional development.Collaborate with other departments, including engineering, field operations, and customer support, to ensure seamless service delivery.Manage vendor relationships related to network monitoring and management tools.Prepare regular reports on network performance, incident trends, and team activities.RequirementsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.Extensive experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and performance analysis.Deep understanding of network protocols (TCP/IP, BGP, OSPF), network devices (routers, switches, firewalls), and telecommunications infrastructure.Proven experience in managing incident response, problem management, and change management processes.Strong leadership, team management, and communication skills.Ability to make critical decisions under pressure and manage complex operational challenges.Experience working in a remote team environment and managing distributed resources.Relevant certifications such as CCNA, CCNP, ITIL Foundation are advantageous.Familiarity with telecom technologies such as MPLS, DWDM, and mobile network operations is a plus.BenefitsThis fully remote position offers a highly competitive salary, comprehensive health and wellness benefits, and a generous performance-based bonus structure.Employees will have the flexibility to work from anywhere in South Africa, supported by a strong remote work culture and regular virtual team engagement.Our client invests in employee development, providing opportunities for advanced training and career progression.This role offers significant autonomy and the chance to make a substantial impact on the operational success of a leading telecommunications company, serving clients across regions like the Eastern Cape .
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