POS Specialist- Mall of Africa

The adidas Group strives to inspire and enable people to harness the power of sport in their lives. Sport is our very purpose. Inspired by our heritage, we know that a profound understanding of the consumer and their journey in sport is essential to achieving this goal. To anticipate and respond to their needs, we continuously strive to create a culture of innovation and creativity. Through our portfolio of authentic sports brands, we harness this culture and push the boundaries of products, services and processes to drive brand desire. Through sport, we have the power to change lives. The adidas Group is a global leader in the sporting goods industry, offering a broad portfolio of footwear, apparel and hardware for sport and lifestyle around the core brands adidas, Reebok, TaylorMade and CCM Hockey. Headquartered in Herzogenaurach, Germany, the Group employs more than 55,000 people across the globe and generated sales of around € 17 billion in 2015.

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

To manage all transactions with customers accurately and efficiently, on the POS system. Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions. Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction. To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

KEY RESPONSIBILITIES:

Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments whether in cash or credit and promote PJN as an option of payment Issue receipts, refunds, change or tickets. Redeem coupons and vouchers. Cross-sell products and introduce new ones. Sell add-ons to customers to increase UPT. Resolve customer complaints, guide them, and provide relevant information. Greet customers when entering or leaving the store. Maintain clean and tidy checkout areas. Track transactions on balance sheets and report any discrepancies. Bag packages. Handle merchandise returns and exchanges Ensure all till documents signed and filed accordingly Driving CRM and NPS as a last point for customer contact in store. Familiarize yourself with the digital dashboard to have better understanding of performance and tracking Sales responsibilities. Replenishment of sales floor. Housekeeping.

KEY RELATIONSHIPS:

Customers, Peers, POS supervisor, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

Basic PC knowledge. Familiarity with electronic equipment, like cash register and POS. Strong numeracy skills. Attention to detail. Strong communication and time management skills. Customer satisfaction oriented.

REQUISITE EDUCATION AND EXPERIENCE:

2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience Matric certificate