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Operations Manager - KwaZulu Natal Region

Full-time

Tsebo Group

About Us

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER.

We are continuously building a pipeline of experienced Operations Managers for upcoming opportunities across our organisation. If you are a results-driven leader with a passion for efficiency, process optimisation, and team excellence, we’d love to connect with you, The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.

Duties & Responsibilities
  • Overseeing daily cleaning operations and supervising site teams.
  • Ensuring compliance with hygiene, safety, and Tsebo quality standards
  • Managing staffing levels, recruitment, and training.
  • Monitoring performance and implementing corrective actions.
  • Conducting site audits and resolving service issues.
  • Managing budgets, stock, and equipment usage.
  • Promoting sustainable cleaning practices and reducing waste.
  • Driving innovation through new cleaning technologies and methods.
  • Building strong client relationships and responding to service needs.
  • Supporting Tsebo’s values through ethical leadership and operational excellence.
  • Managing and maintaining accurate time and attendance records.
  • Ensuring compliance with scheduling, rostering, and labour cost controls.
  • Using workforce management systems to monitor attendance trends and resolve discrepancies.
  • Ensure optimal management of labour to meet operational requirements.
Skills and Competencies
  • Strong knowledge of cleaning processes and hygiene standards.
  • Ability to interpret SLAs and conduct site audits.
  • Strong MS Office skills and experience with workforce systems.
  • Basic understanding of HR procedures and labour legislation.
  • Proficiency in MS Excel and operational reporting tools.
  • Excellent organisational and time management skills.
  • Willingness to travel and work flexible hours.
  • Experience: Proven strong experience in hospitality. 
  • 5 years in cleaning operations, including team management.

Qualifications

  • Minimum Qualification: Matric / Grade 12.
  • Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
  • Must have a valid driver’s license and own reliable vehicle.
Vacancy posted 5 days ago
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