Floor Supervisor

Bring your skills as a Floor Supervisor to Hermanus and join a team that moves fast. This Western Cape role is one to watch.

What This Role Involves

This Floor Supervisor role has been briefed against a clear set of outcomes for Hermanus. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Western Cape.

The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Floor Supervisor taking on this position.

Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Hermanus also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Quality is everyone's job. Whether the Floor Supervisor is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.

Based in Hermanus

Working in Hermanus means a place with views toward Table Mountain, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the Hermanus office benefits from those long-standing connections.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Hermanus, Western Cape.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Hermanus.

Many candidates already living within reach of Hermanus cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

Where You'll Work

In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Hermanus site adheres to the standards expected of a responsible South African employer.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Your Team

In addition, the team you will be working with is fast-paced and energetic. Things move quickly across the Hermanus office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Western Cape operations get busy.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Beyond that, the team mix in Hermanus reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

What We Offer

Importantly, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Hermanus. Many colleagues across Western Cape have moved into senior roles after starting in positions just like this one.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Hermanus teams.

In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Hermanus keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.

Your Role

• Respond to customer queries, complaints and product returns
• Ensure compliance with health, safety and consumer protection regulations
• Prepare daily, weekly and monthly sales reports for the store manager
• Greet customers and provide a friendly, helpful in-store experience
• Promote loyalty programmes and capture customer information lawfully
• Train new team members on store procedures and product knowledge

Essential Criteria

• Strong verbal communication skills in English; second language an advantage
• Comfortable operating point-of-sale systems and handling cash
• Matric / National Senior Certificate (Grade 12)
• Basic computer literacy (MS Office, email)
• A clear criminal record verified through approved screening providers
• Ability to stand for long periods and work shifts including weekends
• Numerate and accurate, with attention to detail on cash-ups

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.