Reservations Agent
Temporary
Recruite Agency
This position requires local presence. Please view similar jobs below.
We need a reliable Reservations Agent to help drive the next phase of growth at our Cape Town site in Western Cape. The right person will be hands-on, organised, and easy to work with.
Hard work is matched by genuine respect for the people who do it. You will be supported to take on more as your confidence grows. Get in touch with your application and start the conversation.
Responsibilities
- Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
- Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
- Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
- Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
- Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
- Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
Requirements
- For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
- Strong knowledge of South African geography, tourist attractions, and the local tourism product.
- A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
- Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
- Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
- Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
Qualifications
Certificate in Travel and TourismVacancy posted 1 day ago
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