Customer Experience Consultant
Full-time
Senwes Ltd.
Senwes is looking for a Customer Experience Consultant to serve as the central point of contact for all customer interactions, feedback, complaints, and service-related enquiries across the organisation. The role ensures a seamless customer experience by managing communication channels, coordinating issue resolution, maintaining customer records, and providing actionable insights to improve service delivery.
Key Duties and Responsibilities
- Manage customer enquiries, complaints, and service requests across all communication channels, ensuring professional, timely, and customer-focused support in line with service standards.
- Investigate, resolve, and monitor customer complaints, escalating where necessary and identifying recurring issues to drive continuous service improvement.
- Gather and analyse customer feedback, maintain strong stakeholder relationships, and use insights to enhance customer satisfaction and service delivery.
- Maintain accurate customer records, prepare service reports, and provide actionable insights to support informed decision-making and improve the customer experience.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Consultant in Klerksdorp, North West vacancy
- ...Looking for your next move as a Customer Service Representative in Klerksdorp? A role has just opened that gives you real responsibility... ...Greet customers and provide a friendly, helpful in-store experience Maintain visual merchandising standards on the sales floor...
- ...Job Description: We are looking for an Inbound Customer Service Agent to join our team in Klerksdorp. This role involves managing... ...services, and resolving inquiries to ensure a positive customer experience. You will be responsible for delivering high-quality support...
- ...learning and provide feedback to relevant stakeholders. · Promote customer satisfaction within unit, address customer complaints, conduct... ...is essential Current registration with SANC Relevant experience in nursing to meet the critical outputs Proven leadership and...
- ...audits and compile audit reports Investigate non-conformances, customer complaints and root cause analysis, driving corrective actions... ...related procurement activities Knowledge, Qualifications & Experience ~ Matric (Grade 12) ~ Quality Assurance or related...
- ...environment. This is an opportunity to shape memorable guest experiences while delivering measurable commercial impact. This role is... ...collaboration. The role also oversees loyalty programme initiatives, customer engagement strategies, and partnerships, while contributing to...
- ...to get your foot in the door? Are you looking for workplace experience? If your answers to these questions are YES, then this is the... ...and displaying the company culture through behaviours such as: customer centricity effective self-management and teamwork...
- ...education and training: Matric Pharmacy Degree (B.Pharm) Experience in sterile/vaccine preparation is an advantage Professional... ...Certificate (GCP) Proactive Cheerful, professional and customer-oriented team-conscious attitude to service, including within...
- ...and dispatch of stock Housekeeping and security Deal with customers in a customer centric manner Effective self-management and teamwork Minimum requirements ~ Grade 12 ~1-2 Years experience as a Stock clerk Competencies Numeracy skills Attention...
- ...Outputs Ensure full compliance with road traffic, OHS Act and customs requirements Plan delivery routes to maximise vehicle... ...numeracy and accuracy on stock counts and pick lists ~2+ years' experience in warehousing, distribution or logistics Each...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...technical reporting ~ Hands-on commissioning and maintenance experience ~ Registered or working toward registration with a recognised...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...conduct and discretion when handling sensitive data Hands-on experience with Sage, Pastel, SAP or Xero Understanding of internal controls...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...and internal directories Essential Criteria ~1-3 years' experience in an administrative or front-office role ~ Experience supporting...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...partners against agreed KPIs What You'll Need ~2+ years' experience in warehousing, distribution or logistics ~ Matric / National...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...treatment plans and self-care What You'll Need Proven clinical experience appropriate to the level advertised Working knowledge of...
- ..., checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points... ...computer literacy (MS Office, email) Minimum of 1-2 years' experience in a customer-facing retail role Candidates who meet most...
- ...African employer in North West. Core Functions Respond to customer queries, complaints and product returns Train new team... ...report Greet customers and provide a friendly, helpful in-store experience Assist with receiving deliveries and verifying goods...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...working toward registration with a recognised engineering body Experience leading site teams or contractors is an advantage Working...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...vacancy ~ Current SACE registration or proof of application ~ Experience integrating technology into lessons is an advantage ~...
- ...processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently... ...incoming stock against delivery notes Essential Criteria Experience using a Warehouse Management System (WMS) Matric / National...
- ...~ To identify the season's trends and combine this with PEP customer knowledge to ensure the most desirable product goes to stores... ...Fashion Design Diploma or relevant degree. ~5 years of design experience within a large retail space. ~ Menswear experience is advantageous...
- ...that Health & Safety standards are met Prevent shrinkage by ensuring all company processes and procedures are implemented 5. Customer Services Train staff in customer service at the cash desk Assist customers with enquiries and complaints Apply Customer Service...
- ...Job description Job Objectives: High standards of customer service and care Efficient stock control and... ...requirements Minimum requirements Qualifications and Experience: Matric with Maths (Essential) Minimum requirements...
- ...FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods...
- ...respectful and professional manner. Ensure all interaction with customers results in an above-average customer service level. Monitor... ...~ Matric / Grade 12, Mathematics an advantage ~2 years’ experience in a Retail Store Management or Assistant Store Manager role...
- Administration| Achievement of Delivery Targets| Stakeholder Engagement| Vehicle Maintenance| Customer/Client Satisfaction| Reports faults to Manager|
- ...The role of a Credit Champion (CC) is to solicit loan applications through the promotion of the Evolution Finance (EF) offering to customers or prospective customers of a buildware merchant, # The CC facilitates the application process for such customers through the...
- ...candidate will excel in administration, communication, and time management while maintaining a strong focus on operational efficiency and customer satisfaction. Key Responsibilities: Operational Management: Ensure the branch operates effectively and efficiently....
- ...to ensure accurate administration, reconciliation and reporting of grain stock and transactions. Responsibilities: Resolve all customer queries and issues. Provide support to internal customers in terms of reporting and recommendations. Maintain professional...
- .... Quality is everyone's job. Whether the Mechanical Engineer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair. Working in Klerksdorp Equally, the role...
- ...Quality is everyone's job. Whether the Loss Prevention Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair. Internal documentation, process notes and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Consultant. Be the first to apply!
