Snr Agency Client Service/Account Manager

Quick facts you need to know about LKDA – The Brave Agency.

• We are a strategic design and advertising agency, based in Pretoria. Yes Pretoors! No big traffic jams and no big egos to deal with.
• We’ve been crushing it for 22 years in the B2B, B2C and FMCG sectors.
• We are not owned by any one or any group and drive our own ambitions and rules.
• Our clients range from ambitious one-man-bands to international brands.
• This is not a school, it’s a 25-30 people driven agency where everyone is a key resource to do the work.
• We don’t like to be labelled or placed in a box but transform brands and businesses whatever it takes.
• Our customers do not dictate what we must do - they trust we offer the best creative solution and approach to reach their goals.

Now that we your attention, let's get to what will really excite us!
LKDA is looking for an experienced senior client service and account manager to join the team on key existing and new TTL accounts.
It is expected that the candidate has sound knowledge and experience in strategic marketing principles to drive projects with clients and support agency teams.

Client service/account management: daily account responsibilities

• Key representative and liaison between agency and new + existing clients on senior level
• Meeting with clients to evaluate and identify requirements based on objectives/goals and strategy
• Ability to develop and prepare accurate, in depth briefs with expected outcomes based on identified objectives
• Alignment and planning with creative director and strategist on account requirements
• Full ownership (hands-on) and management of all client-related projects and briefs
• Clear understanding of requirements (job to be done) to manage next steps within agency teams and expectations from client
• Preparing and presenting cost estimates based on scope of project and deliverables (internally and to client)
• Manage and compile accurate and detailed weekly status reports for internal and external status meetings
• Manage clients’ budgets and monthly billings against agency/project output
• Explore and identify business opportunities for organic growth and cross-selling by the agency

Project management: Project-related responsibilities

• Development and planning of roll out plans, time frames and milestones based on project requirements 
• Driving the process with continuous alignment with teams in traffic, creative, strategy and other departments to ensure project milestones and deadlines are met
• Ensure that cost estimates are accurate, approved and billed timeously
• Preparing briefs to the production team (internal) + media partners (external)
• Presenting work and feedback to client and agency teams
• Manage and update project status for weekly reports and status meetings
• Manage artwork approval process, proof checking against brief, manage amendment process and secure sign-­off
• Complete project recons and evaluation of cost estimates for final billing

Required

• Minimum five years experience in advertising, design or branding agency
• Proven experience in account and project management with references
• Qualification in marketing, account management, branding/advertising from reputable institutions
• Full awareness of creative processes (to bring a project to life)
• Excellent presentation and verbal communication skills
• Excellent interpretation and writing skills
• Excellent skill and knowledge of PowerPoint/Keynote, Word and Excel
• Exceptional project management skills with attention to detail

Advantageous

The following experience/skills will be highly beneficial to the candidate

• Experience in strategy and brand management
• Understanding and knowledge of digital marketing requirements
• Experience in B2B and B2C brands
• Experience in Chase / credible agency software

Application requirements

Please ensure you include the following information with your application (in Mail)

• Comprehensive track record (CV)
• Typical day in your current role/agency (To understand your current environment)
• Typical current team (To understand the current size of your team)
• Reason for seeking new opportunity
• Current and expected salary