Customer Service Representative - Utilities
Foundever®
JOB PURPOSE
To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.
KEY RESPONSIBILITIES
• Handle inbound calls, emails, or chats promptly and professionally.
• Assist customers with inquiries, complaints, billing queries, or technical issues.
• Provide accurate information about products, services, and company policies.
• Log and update customer information on company systems (CRM or database).
• Meet performance targets such as call handling time, customer satisfaction, and quality scores.
• Processes, and compliance standards to ensure consistency and accuracy.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Work as part of a team to achieve campaign and company goals.
• Participate in training and coaching sessions to improve skills and knowledge.
SKILLS AND COMPETENCIES
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.
QUALIFICATIONS AND EXPERIENCE
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.
WORKING HOURS DETAILS
• Working hours: Monday to Friday, 9:00 AM – 6:00 PM
• Comprehensive Medical Insurance fully paid by the company
• Provident Fund with company contributions
• Transport provided for shifts finishing at 6pm onward
• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)
IF THIS REALLY INTEREST YOU
...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
We look forward to receiving your application!
- ...Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer... ...on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial. C1 level language Mandatory...
- ...Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What Youll be Doing Do you have a passion for helping others & ensuring peace of mind? In this role, youll...
- ...Your potential has a place here with TTEC's award-winning employment experience . As a Customer Service Representative – Nights , working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC...
- ...Customer Service Advisor Salary – Minimum 7500 per Month Plus Medical & Pension. Location – Waterfront Cape Town. Working Pattern... ...and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of...
- ...Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative , working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC...
- ...the company prides itself on providing exceptional products and services to its discerning clientele. Role Overview Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction...Remote job
- Position: Airport Customer Service Representative Company Overview: Msuez Uk is a leading airport management company that provides services to airports around the world. Our mission is to ensure a smooth and efficient travel experience for all passengers. We are currently...
- Key Responsibilities ~ Execute high-volume outbound cold-calling campaigns to generate qualified leads. ~ Meet and exceed monthly sales targets and key performance indicators (KPIs). ~ Qualify leads effectively while ensuring campaign delivery remains on target...
- ...Customer Care Team Leader CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development...
- ...new challenges and excitement, and every customer interaction allows you to do what you do... ...and provide exceptional customer service. As a Customer Service Advisor with Ascensos... ...with people and want to gain experience representing a fantastic retail brand this could be the...
- ? Kendrick Recruitment is Calling All Customer Service Stars! ? Kendrick Recruitment is on the hunt for a polished and personable Customer Service Representative to join a stunning luxury property collection based in the beautiful Noordhoek, Cape Town. This is not just...
- Key Responsibilities ~ Execute high-volume outbound cold-calling campaigns to generate qualified B2B leads. ~ Build rapport with decision-makers and qualify opportunities. ~ Meet and exceed monthly targets and key performance indicators. ~ Deliver campaign...
- Hire Resolve client is looking for an experienced and dynamic Air and Sea Freight Customer Service member to join their team, located in Cape Town. A person that is able to build, maintain and conduct relationships with clients and customers. Requirements: MUST...
- ...At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...
- ...Microchem Group wants to recruit a Client Service Representative, based at both our labs in Stikland, Bellville and Benoni, JHB. Characteristic... ...experience (micro and chemical) will be an advantage. Customer-centric attitude. Excellent interpersonal communication...
- ...We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-... ...is seeking motivated individuals to join our Primark team as a Customer Support Advisor. Pay - Hourly rate of £12.25 Location...
- ...lightning-fast, reliable internet with a strong focus on making every customer interaction simple, seamless, and stress-free. Our team is... ...working. Maximising opportunities to promote our products & services and add value for the customer. Using straightforward,...
- ...A leading residential property development company is looking for an experienced Utilities Support Technician with strong experience in utilities maintenance, building services, and water and electrical metering systems to join their team in Cape Town. The successful...
- ...IGrow Wealth Investments Group of companies,proudly positioned South Africa’s #1 Investment company, is seeking a Customer Care Representative to join our team in Durbanville, Cape Town. If you are solution-driven, have excellent communication skills and thrive in...
- ...We are currently seeking a fantastic Dutch-speaking Customer Service Advisor to join a well-established retail brand. Our client is a dynamic... .... Key Accountabilities Act as a brand ambassador , representing the client with professionalism at all times Deliver...
R 1,300 - 1,800 per month
...$1,800 USD/month based on experience A bootstrapped B2B SaaS company serving the seasonal pool service industry is looking for a Sales & Customer Success Representative to own its entire front-line customer and warm-sales operation and take day-to-day communication off...- ...Takealot.com , South Africa’s leading online retailer, is looking for a highly talented Customer Service Project Manager to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!...
- ...Customer Service Appointment Bookings Specialist (Spanish-speaking) Location: Cape Town CBD Job Summary: We are seeking a bilingual... ...service, addressing customer concerns and resolving issues. 3. Utilize scheduling software to manage appointments and ensure...
- ...Hire Resolve is currently assisting a well-established manufacturing company in Cape Town in their search for a Utility Maintenance Manager. In this role, you will be responsible for overseeing the maintenance and operation of utility systems within the manufacturing facility...
- ...Sales and Customer Service Helpdesk Consultant A fast-growing, people-focused cosmetics brand is adding a Sales and Customer Service Helpdesk Consultant to its customer Relations crew in Bellville, Cape Town. Picture a buzz of entrepreneurial energy, vibrant products...
- ...Job Vacancy: Head of Project Development - Utility Scale Location: Cape Town Renumeration: R1 440 000 - R1 260 000 Reports To: CEO Our client is looking for a dynamic and experienced Head of Project Development to lead their solar project development...
- ...Job Description ~ The Client Service Representative performs work in the operation of an onsite shredding vehicles to ensure the secure and... ...Gauteng roads ~ Good communication - written and spoken ~ Customer focused and visible commitment to quality of service...
- ...company is looking for an experienced RX Representative with strong relationship-building,... ...with healthcare professionals and key customers. Identify new business opportunities... ...and maintain a high standard of customer service. Complete all required recruitment documentation...
- ...Customer Success & Insights Analyst Reports to: Head: Commercial... ...ROLE PURPOSE The Customer Service Insights Analyst is responsible... ...bill payments, prepaid utility (PPU), airtime and data, and... ...format. Professionalism: represents the Commercial and Growth function...
- ...Key Responsibilities ~ Answering incoming customer calls and acting as the first point of contact for support enquiries while delivering... ...customer queries and ensuring they are resolved within agreed service levels. ~ Liaising with internal departments and third-...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative - Utilities. Be the first to apply!
