IT Technician - Kitsong School
Royal Bafokeng Nation (RBN)
RBN is located in the North West province of South Africa. The administrative capital, Phokeng is near the town of Rustenburg, around 150km from the major hub of Johannesburg. RBN has a financial asset value of $4 billion. This includes a majority shareholding in a platinum mining and refining company, Royal Bafokeng Platinum, and in on- and off-shore investments in the financial services, telecoms, property, infrastructure and transport sectors. Through the income from the Trust, the Royal Bafokeng Administration implements development programmes to improve the living conditions of Bafokeng, employs around 400 people and invests in roads, utilities, schools, clinics and other public amenities in the last decade.Key Responsibilities Helpdesk and User Support Provide first-level technical support to staff and students. Respond to and resolve IT-related incidents and service requests. Hardware Support Install, configure, and maintain desktop computers, laptops, tablets, printers, and other ICT equipment. Perform routine maintenance and diagnostics on IT equipment. Software and Systems Support Install and configure approved software applications. Assist users with Microsoft Office and other school applications. Network Support Perform basic network troubleshooting for wired and wireless connectivity issues. Classroom and Educational Technology Support Support classroom ICT equipment including projectors, interactive displays, and audiovisual devices. Assist teachers with the setup and operation of educational technologies. Security and Compliance Adhere to established IT security policies and procedures. Support antivirus, backup, and cybersecurity awareness initiatives. Documentation and Reporting Maintain accurate records of ICT assets, support activities, and equipment status. Prepare periodic reports on support requests, recurring issues, and equipment needs. Requirements Grade 12 Diploma or Certificate in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications (e.g., CompTIA A+, Network+, Microsoft certifications) will be an added advantage. At least 2 - 3 years' experience in an IT support or helpdesk environment. Experience supporting end users in a school or educational environment will be an added advantage. Valid driver's License
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