Control Room Operator

Reporting to the relevant manager, the Control Room Operator will provide excellent customer service and write detailed and accurate incident reports describing security events at an organisation in Ladysmith, KwaZulu-Natal.

Respect, reliability, and a positive attitude define the workplace. There is real scope for growth and skills development for the right person. Ready to apply? Send through your CV and a short introduction.

Responsibilities

• Perform regular checks of security equipment including alarms, cameras, radios, and access control systems to ensure functionality.
• Assist with emergency procedures including fire evacuations, medical emergencies, and crisis situations according to established protocols.
• Respond promptly to alarm activations, investigate the cause, and take appropriate action including escalation to armed response or law enforcement.
• Control access to buildings and sites by verifying identification, issuing visitor passes, and maintaining an accurate access register.
• Monitor CCTV camera feeds in real time from a control room, identifying and responding to any unusual or suspicious activity.

Requirements

• A valid driver's licence is required for armed response and patrol positions.
• A clear criminal record is mandatory and subject to regular review as per PSIRA requirements.
• Grade 12 certificate is preferred; Grade 10 may be acceptable for certain entry-level positions.
• The ability to remain calm and make sound decisions under pressure in emergency or high-stress situations.
• Good written and verbal communication skills to write reports and interact professionally with clients and the public.
• Physical fitness and the ability to stand for extended periods, conduct foot patrols, and respond quickly to incidents.
• For armed response roles, a valid firearm competency certificate and experience in handling firearms safely.

Qualifications

National Certificate in Security Management