Associate Authentication Analyst

Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents—who were supposed to ease the burden—were making the experience even worse. So, in 2003, our founders started DigiCert with the belief that internet security could be human and easy. Job summary We are in the market for an Associate Authentication Analyst to join our team. As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. This role is aligned to US business hours. What you will do Review incoming application forms, validate and submit to DigiCert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer-call trends Execute DigiCert's validation process according to our internal documentation Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requirements to confer with management Determine validation objectives and standards with internal managers Create, populate, or maintain databases for tracking validation activities, test results, or validated systems Process incoming and outgoing mail What you will have 2+ year's experience in a customer service or similar role Tertiary qualification (advantageous) Proven track-record in evaluating and mitigating risk Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently Excellent written and verbal communication skills Benefits Competitive compensation and comprehensive benefits package Generous paid time off, including holidays and additional leave options Family-friendly leave policies, including maternity, paternity, and other supportive leave programs Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources Pension, life insurance, and income protection benefits (location dependent) Employee Assistance Program with 24/7 confidential support for employees and their families Education assistance and professional development opportunities Access to LinkedIn Learning and continuous learning resources Employee referral bonus program and additional company perks and discounts Business travel insurance and global employee support programs