Control Room Operator

A vacancy has been confirmed for a Control Room Operator based in Middelburg, Mpumalanga. The successful candidate will join an established team within the legal and security jobs function.

What This Role Involves

This Control Room Operator role has been briefed against a clear set of outcomes for Middelburg. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across Mpumalanga.

Communication runs both ways. Managers across the legal and security jobs team in Mpumalanga make time for one-to-ones, and people are expected to speak up early when something needs attention.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Middelburg.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Middelburg teams, and the new Control Room Operator will feel that from the first week.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Middelburg also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Why Join Us

Crucially, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in legal and security jobs from your base in Middelburg. Many colleagues across Mpumalanga have moved into senior roles after starting in positions just like this one.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Mpumalanga.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Middelburg teams.

Practically speaking, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Middelburg keep progressing.

About the Team

You will join a tight-knit, collaborative team that knows the legal and security jobs side of the business inside out. The Middelburg group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Notably, the team mix in Middelburg reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

The Environment

Importantly, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Crucially, a respectful, professional environment is the standard in Mpumalanga. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Middelburg site adheres to the standards expected of a responsible South African employer.

Working in Middelburg

Middelburg continues to grow as an employment hub in Mpumalanga, with on the Nelspruit gateway to Mozambique. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Middelburg.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Middelburg, Mpumalanga.

Many candidates already living within reach of Middelburg cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.

Frequently Asked Questions

What shift patterns apply to this role?

Shift patterns vary by site, but the role typically follows the standard operational hours of the relevant branch. The hiring team will walk you through the specifics during the interview.

Is this position open to candidates from other provinces?

Yes, although preference is generally given to candidates already based in or near the listed city.

Is this position open to recent graduates?

Notably, yes. Provided the minimum requirements listed above are met, graduates are warmly encouraged to put their names forward.

Is reasonable accommodation supported for applicants with disabilities?

Importantly, yes. The hiring team is committed to inclusive recruitment and engages on reasonable accommodation as part of the process.

Are reference and background checks conducted?

Crucially, yes. Reference, criminal and qualification checks are part of the standard pre-employment process.

Equal Opportunity

Importantly, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Middelburg.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Mpumalanga.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Growing With Us

Equally, this role can grow with you. Strong performers in the legal and security jobs team in Middelburg have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Internal mobility is encouraged. People who start in Middelburg have moved into roles in other branches, specialist functions and project teams across Mpumalanga.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Middelburg team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Your Role

• Manage matter files, court diaries and litigation deadlines
• Support investigations into theft, fraud and policy breaches
• Maintain PSIRA registration and uphold the security industry code of conduct
• Conduct searches and inspections in line with site procedures
• Run compliance training for staff on POPIA, FICA and ethics
• Draft, review and amend commercial contracts and service agreements
• Track legal and regulatory changes and advise the business on impact

Essential Criteria

• Sound understanding of POPIA and applicable legal frameworks
• Strong written and verbal communication skills
• Active PSIRA registration at the appropriate grade for security roles
• Computer literacy and experience with case or incident management systems
• Physical fitness for site-based security roles
• Sound ethical judgement and ability to maintain confidentiality
• Excellent attention to detail when reviewing documents and evidence

Equally, if your CV speaks to the points above, this role is worth a closer look.