Contact Centre Agent (Insurance Claims Line)
R 8,250 - 11,500 per monthTemporary
How2Apply Talent Network
This position requires local presence. Please view similar jobs below.
Customers phone this telecoms support centre in Alberton when something has gone wrong, and your job is to put it right. It's the kind of job where doing the basics well every day gets you noticed.
Home base is a telecoms support centre on the Alberton side of Gauteng.
What you'll actually do
- Troubleshoot routers, fibre connections and app logins step by step.
- Follow up on open tickets and phone customers back when promised.
- Process address changes, refunds and cancellations on the billing system.
- Answer inbound calls within target and greet callers using the approved script.
- Reply to emails and live chats within the service-level window.
Must-haves
- Clear, neutral spoken English and good typing speed (around 30 wpm)
- No criminal record, as most clients run a background check
- Open to rotating shifts, including nights and weekends for offshore campaigns
- Basic computer skills: Windows, email and working across a few screens
- You stay calm when a caller is angry
- Matric with a pass in English
Nice if you have
- Previous contact centre or retail customer service experience
- A second language, especially Afrikaans, isiZulu or Portuguese
- Technical know-how on Wi-Fi, fibre or smartphones
What you get
- Clear promotion path to team leader or quality assessor
- Paid training for 2 to 4 weeks before you go live
- Monthly performance bonus linked to quality and attendance
- Medical aid option after probation
How to apply for this job
- Check you meet the must-haves first; recruiters filter on those before anything else.
- Keep copies of these ready to send: certified copy of your matric certificate, certified copy of your ID plus a CV with a working cellphone number and email address.
- Send your details with the form below. Add one or two lines about similar work you've done.
- Watch for a call or WhatsApp from How2Apply over the next 7 working days.
How2Apply recruits for this position on behalf of hiring employers around Alberton; applications go into our talent pool and shortlisted candidates are introduced directly.
How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.
How to stand out
- Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
- Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Vacancy posted 15 hours ago
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