Guest Relations Officer

Listing live now. We believe great workplaces are built on great people. We are looking for a Guest Relations Officer in Richards Bay, and we encourage applicants from across KwaZulu-Natal to consider this opportunity.

What This Role Involves

This Guest Relations Officer role has been briefed against a clear set of outcomes for Richards Bay. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across KwaZulu-Natal.

The role suits a candidate who values consistency and clear communication. The Richards Bay operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Quality is everyone's job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Diversity and Inclusion

Equally, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Richards Bay.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Where You'll Work

Importantly, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Richards Bay site adheres to the standards expected of a responsible South African employer.

A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Why Join Us

You will join a team that values respectful collaboration, honest feedback and shared wins. The Richards Bay colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Equally, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Richards Bay keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Richards Bay teams.

Working in Richards Bay

Richards Bay continues to grow as an employment hub in KwaZulu-Natal, with along the lush KZN North Coast. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Richards Bay, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Richards Bay.

Many candidates already living within reach of Richards Bay cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

What You'll Be Doing

• Maintain the required uniform and presentation standards during all shifts
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain cleanliness in front-of-house and back-of-house areas
• Support events, banquets and conference operations
• Promote menu items, daily specials and loyalty programmes
• Drive guest satisfaction scores and online review ratings
• Coordinate with kitchen, housekeeping and front-office teams

Minimum Requirements

• Strong customer service orientation and warm guest interaction
• Team player who can work collaboratively across departments
• Genuine passion for hospitality, food and creating memorable experiences
• Sound knowledge of food safety and HACCP principles
• Matric / National Senior Certificate (Grade 12)
• 1-3 years' experience in a similar hospitality environment
• Good verbal communication skills in English; second language an advantage

Candidates who meet most of these criteria are welcome to be considered for the role.