Call Centre Agent
FlySafair
FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa. Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative. FlySafair is a very dynamic company that prides itself on being forward thinking and innovative. Safair is the holding company which owns FlySafair. With over 52 years experience in the aviation industry this South African stalwart brings both high level expertise and good solid values to the table. Our primary base is in Johannesburg at OR Tambo International Airport with secondary bases at Lanseria, Cape Town and Durban.Description Receive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than normal hours (shift work); Deal with confidential information; Communicate with customers both verbally and in writing. Requirements Grade 12 or equivalent (Essential); Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential); Travel or relevant qualification (Advantageous); Excellent communication in English (speak, read and write); Solid computer literacy; Excellent phone etiquette; No criminal or credit record; Able to work on weekends, public holidays and flexible hours as required; Own transport would be an advantage.
Vacancy posted 29 days ago
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