IT Support Technician
Temporary
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The IT Support Technician will diagnose and resolve hardware and software issues, manage user accounts and access permissions in Active Directory and troubleshoot basic network connectivity issues.
The position is located in Sandton, Gauteng. You will be encouraged to broaden your expertise and take on new challenges. The workplace is professional, friendly, and geared towards high performance. Honesty, reliability, and common sense go a long way in this team. Ready for your next opportunity? Submit your application today.
The role carries deadline-driven reporting cycles, particularly around month-end and year-end.
Responsibilities
- Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
- Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
Requirements
- Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
- Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
- Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- For field support roles, a valid driver's licence and own reliable transport are essential.
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
Qualifications
Microsoft 365 Certified: Modern Desktop AdministratorVacancy posted 1 day ago
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