Operations Manager

Location: Hybrid

Employment Type: Full-Time | Permanent

Industry: HR Tech | Global Payroll | Employer of Record (EOR) | SaaS

WatersEdge Solutions is partnering with a high-growth global HR technology business to recruit an experienced Operations Manager . This is an exciting opportunity for an operationally driven professional who enjoys solving complex problems, improving processes, and bringing structure to fast-moving environments.

This is not a traditional payroll role. Instead, you'll own the operational delivery across multiple international territories, ensuring seamless coordination between internal teams and global partners while driving continuous improvement and operational excellence.

About the Role

As Operations Manager, you will take ownership of end-to-end operational delivery across a portfolio of international territories. You'll coordinate complex workflows, manage partner relationships, resolve operational challenges, and lead initiatives that improve scalability and efficiency.

This is a highly visible individual contributor role with strategic influence. While you won't have direct reports, you'll mentor junior team members, influence operational standards, and help shape a world-class global operations function within a rapidly scaling business.

Key Responsibilities

• Own end-to-end operational delivery across multiple international territories

• Coordinate global workflows, data flows, partners, and critical deadlines

• Manage complex operational escalations and drive timely resolution

• Build strong relationships with internal stakeholders and international partners

• Hold partners accountable to agreed service levels and operational standards

• Develop strong knowledge of global payroll operations and associated processes

• Identify operational risks and implement preventative solutions

• Drive process improvement and automation initiatives from concept to implementation

• Design scalable operational processes that improve efficiency and accuracy

• Deliver high-impact projects while managing competing priorities

• Mentor and support junior team members by sharing knowledge and best practices

• Contribute to evolving operational initiatives across the wider business

What You'll Bring

• Relevant tertiary qualification

• 35 years of operational management experience within a process-driven environment

• Experience owning operational processes and delivering against strict deadlines

• Strong problem-solving and decision-making skills

• Proven ability to improve processes and drive operational efficiencies

• Excellent stakeholder and relationship management skills

• Ability to perform effectively in fast-paced, high-growth environments

• Strong organisational and project management skills

• High levels of accountability and ownership

• Comfortable working with technology and operational systems

• Positive, collaborative, and solutions-focused mindset

Nice to Have

• Experience within a startup, scale-up, or global operations environment

• Exposure to Employer of Record (EOR), HR Tech, SaaS, or payroll operations

• Experience leading automation or operational transformation initiatives

• Knowledge of global payroll processes

• Experience mentoring or coaching junior team members

What's On Offer

• Competitive market-related salary

• Share incentive scheme

• Generous leave policy

• Hybrid working environment with flexibility and autonomy

• Team lunches, breakfasts, unlimited coffee, drinks, and healthy snacks

• Opportunity to shape and improve global operational processes

• Career growth within a rapidly scaling international technology business

Company Culture

This is a collaborative, high-performance environment where continuous improvement, ownership, and excellence are central to success. The business values individuals who take initiative, embrace change, and focus on outcomes over activity. Employees are encouraged to challenge the status quo, innovate, and work together to build scalable solutions that make a meaningful global impact.

Please Note: If you have not been contacted within 10 working days, consider you application unsuccessful.